Operations Support Technician

LOCATION

This position is fully on-site and requires a regular presence in Fort Smith, Arkansas. Remote or hybrid work is not available for this position.

JOB SUMMARY

The Operations Support Technician provides primary maintenance support across Housing, RIHWC, and Building & Grounds, ensuring buildings, systems, and equipment are safe, functional, and well-maintained. This position is maintenance-focused, with the flexibility to float between departments and assist with custodial or operational needs as required during staffing shortages, peak seasons, special projects, or emergencies.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Perform routine preventive and predictive maintenance on building equipment to ensure electrical, HVAC, and plumbing systems remain in proper working order.
• Diagnose and repair electronic, mechanical, and electrical components of building systems and equipment.
• Repair light fixtures and replace faulty bulbs as needed.
• Perform routine building rounds to inspect, monitor, and log the operational status of equipment and systems.
• Perform groundskeeping duties including picking up trash, emptying garbage cans etc. as needed
• Respond to emergency maintenance situations and resolve issues promptly and effectively.
• Perform snow removal and deicing of entrances and walkways during inclement weather to ensure safe access.
• Repair minor plumbing issues, including leaks in drains and faucets.
• Perform wall repairs, patching, and painting as required.
• Conduct material handling, including receiving dock activities and delivery of materials throughout buildings.
• Perform door hardware maintenance and repairs, including locks, hinges, and closers.
• Assist with troubleshooting and repair of irrigation systems.
• Support operational needs through furniture and chair moving and space setup.
• Maintain accurate inventory of maintenance tools, equipment, and supplies.
• Perform inspection, repair, and replacement of components related to motors, pumps, valves, and boiler systems.
• Clean and maintain mechanical rooms, equipment rooms, and maintenance areas.
• Observe and comply with all organizational procedures, safety standards, and OSHA guidelines.
• Work overtime as needed to meet operational demands.
• Be available for after hours and emergency maintenance support as required.
• Demonstrate the ability to work independently, manage time effectively, and complete assignments in a timely manner.
• Participating in company provided training opportunities to maintain and improve job knowledge and skills.
• Trash and debris pickup outside as needed
• Power washing as assigned
• Periodic lighting checks, inventory and inspections as assigned
• Perform other duties as assigned by the Operations Project Manager or their designee

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Minimum Qualifications

• High school diploma or equivalent.
• Maintenance or facilities experience or willingness to train.
• Reliable transportation and willingness to travel between campuses 

Preferred Qualifications

• Experience in housing, research, or wellness facilities.
• Knowledge of plumbing, electrical, and HVAC systems.

Required knowledge, skills, and abilities

•  Highly organized.
• Excellent communication and comprehension skills.
• Proficient computer skills.
• Display professionalism for the college in all communication and interaction.
• Ability to maintain confidentiality and privacy.
• Ability to prioritize and organize numerous and varied assignments.
• Technical mechanical proficiency related to proper operation and general maintenance of equipment.
• Ability to read and interpret blueprints, plans, and manuals.
• Experience in the safe operation of tools and heavy equipment, e.g. boom lifts, scissor lifts etc.
• Professional work ethic with attention to detail.
• Knowledge of safety equipment in the maintenance field. 

PHYSICAL REQUIREMENTS

• Ability to lift up to 70 pounds.
• Ability to stand, walk, bend, climb, and work in varied conditions. 

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

ACHE is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodations when necessary. The following are essential abilities and physical requirements for all positions at the college.

• Ability to orally communicate effectively with others with strong interpersonal skills and customer service orientation.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.
• Ability to understand oral and written information, using the English language, and organize thoughts and ideas into effective forms of communication.
• Ability to make decisions which range from moderate to a significant impact on the immediate work environment, as well as outside contributors.
• Possess public communication skills that allow professional representation of ACHE to a variety of business and community customers and associates.
• Strong organizational skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Expertise in negotiation.

Physical and Sensory Abilities

• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies to include, but not limited to pens, pencils, calculators, computer keyboards, telephone, etc.
• May be required to transport oneself to other campus offices, conference rooms, and on occasion, to off-campus sites to attend meetings, conferences, workshops, seminars, etc.
• May require significant travel or work away from campus.
• Requires attendance at events representing ACHE both within as well as outside of the college setting.
• Frequently required to work at a desk, conference table or in meetings of various configurations.
• Frequently required to see for purposes of reading matter.
• Frequently required to hear and understand speech at normal levels.
• Occasionally required to lift items in a normal office environment.
• Ability to safely lift and carry up to 40 pounds, with or without reasonable accommodation. 
• Frequently required to operate office and presentation equipment.

If you need assistance in the application process because of a disability, or any other reason, please contact Vicki Broadaway, Vice President and Chief People Officer, at 479.308.2290 or [email protected].

Arkansas Colleges of Health Education is an equal opportunity employer.