Operations Support Technician

DUTIES AND RESPONSIBILITIES:

• Perform unit inventories to ensure appropriate stocking levels of all MEDIC units including ambulance, logistics vehicles, and any other units which may carry medical equipment and/or supplies


• Check off, and restock ALS and BLS units at end of shift to ensure operational readiness


• Assist with crew changes of numerous units at various times, communicate with Operations Assistant during “rolling line-up” assignments, and assist field crews with needs related to deployment; drives ambulance forward to shoreline or to the “ready line” during check-off.


• Handle stock while keeping accurate records of all activity surrounding the flow of items received and distributed, while using Agency’s Operative IQ software to track unit supplies and equipment


• Deliver and/or pick up equipment and supplies as needed to hospitals and posts


• Restock equipment boxes and rebuild supply bins


• Handle, log and distribute numerous medications to include controlled substances, while maintaining chain of custody and performing drug counts.


• Assist and perform inspections for accreditation (CAAS)


• Maintain a clean and organized work space to include upkeep of Agency equipment and vehicles when transporting vehicles or equipment


• Completes and documents loss/damages of equipment or products


• Maintain professional communication particularly while using two-way radio activity


• Heavy lifting required, up to 100 pounds


• Attend periodic training meetings in order to stay informed of new policies, procedures, and equipment.


• May be called upon to respond to an emergency scene


• In addition to the above-listed duties, the incumbent is expected to work with and without direct supervision and is accountable for preparing ambulances for duty in treating the sick and injured. Attention to detail is essential as oversights or mistakes may directly affect patient care in the field and result if further injury, permanent disability or death to a patient and/or legal action against the Agency or Mecklenburg County


• Overtime may be considered an essential function of this role. May be called upon to bring supplies and equipment to an emergency scene

QUALIFICATIONS:

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  Active NC/SC driver's license is required

  
  


• High School diploma or general education degree (G.E.D); or equivalent combination of education and experience


• Basic knowledge of EMS systems


• Must complete and pass MDD/CVOC driver training after hire


• Ability to safely operate warehouse equipment, such as, but not limited to pallet jacks, ramps, ladders and dolly
  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move more than 100 pounds.

STARTING PAY RATE: Starting pay rate for this position is $21.64/hour and may increase with 2 or more years of previous full-time experience in the same or similar role.

Interested applicants must ensure completion of the following steps to be considered for the position no later than September 9th 2026. 

• Complete the online application and upload a resume to the UKG recruitment portal. 

If you have any further questions, please contact MEDIC Recruitment at [email protected]