Operations Team Leader - MD

The Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

RESPONSIBILITIES AND DUTIES

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner


• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers


• Managing employees, ensuring work is handled efficiently and effectively


• Provides performance feedback and coaching on a regular basis to each team member


• Ensures employees have appropriate training and other resources to perform their jobs


• Create and maintain a high-quality work environment


• Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs


• Works as a member/leader of special or ongoing projects that are important to area/process improvement


• Uses appropriate judgment in upward communication regarding department or employee concerns


• Assist with documentation, and training of DocuSign program


• Assist in developing and preparing operational plans and reports on project status


• Promote adherence to and upholds the company’s mission and values


• Other duties as assigned

EDUCATION

• High School Diploma or GED required


• Associate degree preferred but not required

EXPERIENCE AND QUALIFICATIONS

• At least 2 years of related experience


• Excellent written and oral communication skills


• Extensive experience in working on complex projects with critical thinking and problem solving


• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing


• Demonstrate the ability to balance work pressure with time management skills


• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities


• Experience in working, initiating, and maintaining a highly effective team


• Competent in the use of Microsoft programs and the Internet


• Competent use of Excel

WORK ENVIRONMENT

• Work is performed in a typical office setting.