Operations Technician

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees. 

This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!

OVERVIEW 

Department: Customer Operations
FLSA Status: Non-Exempt
Job Location: 8025 IH 35 North, Austin, TX 78753
Reports to: Service Delivery Manager

Shift:  Monday - Friday 8:00am - 5:00pm

Element Critical is seeking to add an Operations Technician who aligns with our company values of accountability, integrity, grit, and problem-solving.  Led by a team of savvy and experienced executives with a history of success, this is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team! 

RESPONSIBILITIES

Responsibilities will include, but not be limited to, the following:

• Perform Site Security functions, including visitor site access check in, badge processing and reconciliation, and access control system enrollment. Process Site Access Request NetSuite cases.


• Complete service order installation and network circuit troubleshooting.


• Perform installation of cage, cabinets, containment systems, ladder rack, and fiber tray.


• Perform installation, termination, testing and labeling of cross connects including copper, COAX, and fiber.


• Perform remote hands services for clients including hardware installation, power strips, rails, cable management and client equipment reboot.


• Maintain physical security and access reports for annual Compliance certification.


• Troubleshoot and resolve security access control device failure.


• In the event of a telecommunications or network failure, the Operations Technician will assist the Service Desk and NETENG/IT in resolution and documentation.


• Process Shipping and Receiving NetSuite cases. Handle package deliveries, document chain of custody and alert Site or Delivery Manager of deliveries.


• Monitor NetSuite case queues, dispatch and acknowledge customer requests.


• Monitor and acknowledge BMS and NMS alerts, create NetSuite cases for critical alarms.


• Create customer communication maintenance and event notifications. Track maintenance notification life cycle with timely response to In Progress and Completion customer notifications.


• Handle the expedient resolution of all escalations and emergency response


• Report status through ticketing system, shift reports and


• Maintain accurate records and document all problems including site computerized facility record databases and service order systems.

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following:

• High School diploma or equivalent and 2 – 5 years Data Center Operations experience.


• Ability to work independently with minimal guidance.


• Knowledge of data center electrical power generation and distribution, mechanical support equipment, HVAC, UPS, fire detection and suppression, building management and security systems.


• Knowledge of data center, security system and command center monitoring applications.


• Proficient in MS Excel, Word, and Outlook.


• Good verbal and written communication.


• Possess the ability and desire to learn and take on additional responsibilities.

PHYSICAL REQUIREMENTS

The physical demands listed below must be met for the employee to perform essential job functions of the position.

• Must be able to remain in a stationary position for a prolonged period such as sitting or standing.


• Must be able to move within the office space, data center, and outdoor areas of the facility when required. 


• Must be able to perform movements such as kneeling, bending, crouching, and use of hands to touch/feel machinery, tools, and equipment.


• Must be able to operate office machinery and equipment.


• May be required to occasionally lift or move objects that weigh up to 65 lbs.

Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player.  We offer the following benefits, in addition to a focus on growing our culture and engagement.

• PPO and HDHP Healthcare Plans 


• FSA and HSA with above market Employer HSA Match 


• Dental and Vision Insurance 


• Employer Paid Disability and Life Insurance 


• Additional Group Insurances 


• Paid Vacation, Sick, and Personal Leave  


• 10 Company Paid Holidays 


• Paid Parental Leave


• 401k with up to 4% Employer Match 


• Personal Development and Learning Opportunities 


• Employee Referral Program