Operations - Training & Development Specialist I - Transportation focus

The Training and Development Specialist, with a focus on Transportation, will assist with training of new, existing and/or acquired J&J employees, manage Quality Control Audits, Production Reports and Standard Operating Procedures, participate in the testing of new and/or enhanced J&J programs/applications prior to implementation and review new and/or current procedures for efficiencies and process improvements. When deemed necessary these responsibilities could also include aiding within Customer Care, Policy Services and/or Mail Services in addition to any general job duties listed below. 

• Conduct, consolidate, log and distribute daily Quality Control Audits within Policy Services, Mail Services and Customer Care 

• Run, consolidate, log and distribute weekly Production Reports within Policy Services, Mail Services and Customer Care 

• Create and maintain Standard Operating Procedures (aka: SOPs) and any other documentation and/or training materials needed within Policy Services, Mail Services and Customer Care 

• Collect data needed to validate the time needed to complete individual tasks for production goals and the need for FTE’s 

• Collaborate with department managers to develop individual employee education and/or skill development needs 

• Create and maintain training schedules for trainees 

• Assist department leads and/or managers with eliminating roadblocks and finding efficiencies within processes and procedures 

• Encourage and assist employees in self-improvement/development planning 

• Provide managers with feedback regarding employee efforts and accomplishments during training 

• Coordinate and assist with testing of new and/or enhanced system platforms prior to implementation 

• Assist programming with work order resolutions to system and/or programming errors 

• Train department teammates on training methods 

• Assist with employee evaluations for placement prior to and/or during acquisitions 

• Coordinate with department managers to assist with the onboard training of new and/or acquired employees 

• Navigate and understand various Standard Operating Procedures (aka; SOPs) within Policy Services, Mail Services and Customer Care to assist with duties upon request and/or need in order to maintain J&J’s company service standards promise to our customers every week 

• Ensure electronic file integrity and ability to maintain confidentiality 

• Import emails received and/or sent to customers to document information provided during email correspondence with the customer 

• Effective communication with owners, department managers, staff and teammates 

• Annual 16 hour continuing education encouraged 

Education and Work Experience:

• Mandatory Insurance experience – preferred transportation or garage focused 

• Training experience is a plus!

• High School Diploma or equivalent 

Clerical, customer service and/or data entry experience preferred but not required. 

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Knowledge Skills & Abilities:

• Strong ability to communicate clearly by written and/or verbal communication skills 

• Exceptional interpersonal skills including a positive and welcoming attitude 

• Capacity to analyze information and mathematical aptitude 

• Ability to learn and explain various issuance/rating systems and/or new tasks when necessary quickly, efficiently and accurately 

• Ability to learn and explain underwriting, forms and rate/rule manuals within authority level 

• Capacity to utilize on-line reference manuals and/or SOPs 

• Research skills and confidence with problem solving skills 

• Ability to type 30-50 WPM 

• Ability to type accurately, organize and present information in a neat and effective manner 

• Ability to manage multiple tasks, deadlines and exercise good judgment while paying attention to details 

• Ability to handle difficult customers/employees with confidence 

• Willingness to learn and ability to take initiative by self-motivation 

• Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook) 

Career Path from level I to IV: 

• Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role.  

Typical Physical Demands:

· Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting-up to 25 pounds; requires normal range of vision and hearing with or without accommodations.