Operations Training Specialist

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Ideal candidates will demonstrate the bank’s core values.

• Driven: Hard-working, self-motivated, and strives for excellence.
  Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.

• Dedicated: Committed to the success of colleagues, customers, and the Bank.
  Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.

• Engaged: Cares about their job and the Bank’s success.
  Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Essential Responsibilities

The Operations Training Specialist will:

•  Create, prepare, conduct, and maintain training on operational related topics, including traveling to branches and departments to provide in-person training, conference calls, and webinars/online training.


•  Schedule and hold training to ensure new hires and internal transfers are obtaining the training they need while validating learning application is occurring and progressing.


•  Evaluate information obtained from Retail Banking and Consumer Lending Operations as identified training opportunities to change, modify, and implement within procedures/policies/regulations, as well as making recommendations for training efficiency improvements.


•  Create and publish training materials, handouts, tools, and other resources while applying a periodic review system to ensure all training remains compliant and current. 

Minimum Qualifications

•  Demonstrate the Bank’s core values: driven, dedicated, and engaged.


•  High School Diploma or equivalent.


•  Two years of experience in retail banking and consumer lending.

Preferred Qualifications

•  Associate’s degree in business administration, human resource development, organizational development, education, or a related field.


•  One year of experience conducting or developing training.

Job Requirements

•  Reliable transportation to/from work.


• Sitting or standing for extended periods of time and requires ability to work and operate computer applications and equipment.


• Able to perform essential responsibilities of the job with or without reasonable accommodations.