Operations Worker

JOB SUMMARY: The Operations Worker participates in the delivery of excellent medical services within a patient-centered medical home environment, with an emphasis on the prevention of disease. The Operations Worker is primarily responsible for keeping the facility clean, organized, and disinfected to support the safety and well-being of patients, staff, and visitors.

DUTIES AND RESPONSIBILITIES:

Operations Worker Duties:

• Clean the interior of the facility, including floors, walls, windows, employee and patient bathrooms, breakrooms, and all other areas.
• Disinfect the facility at least once per shift and continue disinfection processes as needed.
• Maintain cleaning inventory, including organizing supplies, tracking usage, and facilitating reorders before inventory is depleted.
• Maintain outdoor grounds by removing garbage, debris, and weeds.
• Remove any errant debris that may accumulate on facility grounds.
• Empty trash bins, break down boxes, and place items in recycling.
• Work directly with vendors responsible for laundering facility linens and patient clothing, including properly storing clean items and placing soiled items in designated collection bins.
• Assist medical staff with sanitation needs related to patient accidents or soiled areas.
• Ensure proper and safe use of cleaning and disinfecting chemicals.  

Other Duties:

• Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy.
• Always maintains a courteous and professional demeanor.
• Performs all other duties as assigned.
• Uphold Complies with HIPAA and protects patient information.
• The Operations Worker ensure compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
• The Operations Worker is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasize the importance of the individual patient and putting the patient’s needs first.

Qualifications

• High School Diploma or GED - required

KEY COMPETENCIES FOR SUCCESS: 

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit. 
• Ability to work independently and collaboratively within a team.
• Outstanding ability to build interpersonal relationships at all levels. 
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Excellent organizational and problem-solving skills. Demonstrated passion for community health care. 
• Proven ability to maintain integrity in a fast paced and high-demand environment. 
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Proven ability to manage performance goals. 
• Knowledge of building systems, safety standards, and regulations.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations. 

TYPICAL PHYSICAL DEMANDS: 

This position requires frequent standing and walking throughout the facility. The employee will regularly engage in bending, stooping, kneeling, reaching, pushing, and pulling while performing cleaning, disinfecting, and facility maintenance tasks. The ability to lift, carry, and move up to 50 pounds is required. Manual dexterity is necessary for the use of cleaning equipment, tools, and supplies. The employee must be able to communicate effectively by speaking and hearing, in person and by telephone. Occasional sitting may be required.