OPG Intake Specialist

Position: Intake Specialist

Agency: Colorado Office of Public Guardianship (OPG)

Employment: Full-time, Non-exempt

Location: Denver, Colorado (Hybrid)

Work Schedule: Generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work.
Reports To: Program Administrative Manager

Salary Range: $5,000–$6,000 per month ($60,000–$72,000 annually), depending on qualifications and experience.

The Agency: The Colorado Office of Public Guardianship

The Colorado Office of Public Guardianship provides public guardianship services to eligible indigent and incapacitated adult individuals who have no responsible family members or friends who are available and appropriate to serve as guardian; lack adequate resources to compensate a private guardian and pay the costs associated with an appointment proceeding; and are not subject to a petition for appointment of guardian filed by a county adult protective services unit or otherwise authorized by C.R.S. § 26-3.1-104. The duties and services of the Colorado Office of Public Guardianship (OPG) is codified in the Office of Public Guardianship Act, C.R.S. §§ 13-94-101 – 13-94-111 (2017, 2019).

Mission Statement:
The mission of the Colorado OPG is to provide guardianship services for indigent and incapacitated adults when other guardianship possibilities are exhausted. If Colorado adults lack willing and appropriate family or friends, resources to compensate a private guardian, and access to public service organizations that offer guardianship, the Colorado OPG provides guardianship services to secure the health and safety of these individuals while safeguarding their individual rights and preserving their independence wherever possible.

The office’s effectiveness depends heavily on independence, professionalism, collaboration, and public trust.

Colorado Office of Public Guardianship Agency Website

Why This Role? 

This is an opportunity to make a direct and lasting impact in the lives of adults who need support navigating important personal, medical, financial, and legal decisions.

OPG is seeking an organized, service-minded Intake Specialist to help coordinate referrals, respond to program inquiries, and support the administrative processes that connect individuals and referral sources with appropriate OPG staff.

This position serves as a primary point of contact for courts, providers, community partners, and members of the public, helping ensure that referral materials are accurate, complete, and tracked throughout the intake process.

The Intake Specialist works closely with the Program Administrative Manager, Guardians, Senior Guardians, and program leadership. In addition to intake and front-office responsibilities, the position may provide limited administrative assistance with client public benefits applications and related documentation as directed by authorized staff.

The position does not independently determine eligibility, make guardianship decisions, or assign cases.

Key Responsibilities:

• Referral Intake and Coordination: Receive, review, and track referrals and inquiries. Follow up with referral sources to obtain complete and current documentation.


• Customer Service and Communication: Serve as a professional first point of contact by telephone, email, and in person. Greet visitors, respond to routine inquiries, and direct questions to appropriate staff.


• Documentation and Administrative Support: Gather and organize intake information, prepare summaries and referral packets, and coordinate scheduling and follow-up.


• Records Management: Maintain accurate referral records and status updates in case management or tracking systems. Monitor deadlines and outstanding items.


• Program Support: Assist with forms, checklists, templates, intake data, and basic reporting to support consistent program operations.


• Public Benefits Assistance: Provide limited administrative assistance with public benefits applications, renewals, and related documentation when assigned by authorized program staff.


• Confidentiality and Escalation: Handle sensitive information appropriately and refer complex, urgent, high-risk, or unusual issues to the Program Administrative Manager or program leadership.

Ideal Candidate Profile

The successful candidate will be someone who:

• Is detail-oriented and organized: Maintains accurate records, tracks multiple referrals, and consistently follows through on outstanding items.


• Demonstrates compassion and professionalism: Communicates patiently and respectfully with individuals who may be experiencing stressful or sensitive circumstances.


• Communicates effectively: Works well with courts, providers, referral sources, colleagues, and members of the public.


• Values confidentiality and accountability: Handles sensitive information carefully and recognizes when matters need to be escalated.


• Is comfortable learning new systems: Has experience with Microsoft Office and the ability to learn intake, database, or case management applications.
  

EDUCATION & EXPERIENCE: 

Experience only 

A high school diploma or equivalent and one (1) year of experience in reception, customer service, office administration, intake support, client services, public benefits application assistance, or a related field.

An equivalent combination of relevant training and experience may be considered.

OR

Education and Experience:

An associate's degree in human services, social work, healthcare, public administration, business administration, legal studies, or a related field may substitute for the required year of relevant experience.

Preferred Qualifications: 

• Experience with intake, referral coordination, front-desk customer service, administrative program support, or public benefits application documentation.


• Experience working with older adults, people with disabilities, or individuals with complex service needs.


• Experience in court-connected, public-sector, nonprofit, healthcare, legal services, or human services environments.


• Familiarity with guardianship, public benefits, community resources, housing assistance, or Salesforce or other case management systems.

Work Environment

This is a hybrid position based in Greenwood Village, Colorado. Periodic statewide travel is required.

The role requires resilience, professionalism, and the ability to respond thoughtfully to urgent or sensitive matters while maintaining focus on client needs, case responsibilities, and agency priorities.

Agency Values

OPG’s work is guided by the following principles:

• Dignity: At-risk adults are treated with individual dignity and respect.


• Self-determination: The concerns and decisions of at-risk adults are, to the greatest extent possible, considered with the assistance to regain or develop capacities and participate in supported decision-making and person-centered planning.


• Access and Quality: At-risk adults should receive timely access to appropriate services, consistent with best practice, to ensure personal safety and well-being.


• Collaboration: The Colorado OPG actively seeks collaborative relationships with governmental and community stakeholders to maximize resources and support continuous improvement of policies and processes.


• Accountability and Transparency: Outcomes of the Colorado OPG are defined, documented, and made available to the Colorado General Assembly and the public, as required by statute, accurately and on a timely basis.
  

Benefits and Equal Opportunity

The position includes a comprehensive State of Colorado benefits package, including medical and dental coverage, paid leave and holidays, retirement through Colorado PERA, and eligibility for Public Service Loan Forgiveness.

Click here for more information regarding employee benefits: State of Colorado Employee Benefits

The Colorado Office of Public Guardianship is an equal opportunity employer and is committed to full inclusion and reasonable accommodations.

Conditions of Employment:

• This position is open only to Colorado residents.
  


• Employment is contingent upon successful completion of a criminal background check.


• Employment is also contingent upon successful completion of the required Colorado Adult Protective Services (CAPS) background check.

Application Deadline: Tuesday, November 24, 2026, at 11:59 pm MST