OPS I - Operations Associate 1 Operations Associate 1

Job Description

Job Responsibilities:

Gather, develop, maintain, and interpret complex data.

Communicate statistical and technical data with internal and external business units.

Assist in system change management and deployment.

Respond to inquiries for routine system issues and mainframe batch issues.

Assist in central deployment of changes to distributed cycle and mainframe batch cycle.

Assist in statistical reporting of metric and operational performance data.

Partake in asset management, pricing research, and procurement for online hardware and software.

Conduct physical inventories of equipment

Participate in audits to determine the accuracy of inventories and records.

Manage complex or sensitive service orders.

Participate in feasibility studies, costing, and proposal preparations.

Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.

Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.

Log and track inquiries and compile customer service statistics.

Administer policies and procedures.

Assume operational assignments where needed.

Process order for Online Change/Add/Move requests.

Provide billing issue resolution and adjustments.

Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.

Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.

Assist operational and support groups with project implementations.

Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.

Monitors and manages hardware resources.

Prepare business cases and appropriations requests.

Monitor and report on operations/financial metrics.

Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.

Assist in providing security consulting and detecting security violations.

Act as a focal point for gathering audit comments and follow-up documentation.

Assist in providing vital records support.

Assist in providing disaster recovery support Facilities Management

Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.

Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.

Assist in general deployment of maintenance services.

Skills:

Strong organization, planning and data management skills.

Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.

Strong written and verbal communication skills.

Ability to work independently and collaborate cross-functionally.

Strong interpersonal styles and communication methods to work effectively with business partners.

Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).

Ability to handle multiple projects simultaneously.

Ability to prioritize assignments/projects and multi-task within restricted time constraints.

Demonstrated capability of working in complex, global environments with global project teams.

Knowledge and understanding of Corporate/unit policies and procedures.

Knowledge and understanding of corporate/unit policies and procedures.

Education/Experience:

Bachelors degree in Business Administration, Finance, Computer Science, or related field.

0-2 years of experience required.

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.

Rewards:

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

An INC 5000 company for 10 years

Corp! Michigan Economic Bright Spots

Crains Detroit Business Top Staffing Service Companies in Detroit

TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

Best of MichBusiness winner in HR Wizards & Partnerships

Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

101 Best & Brightest Companies to Work for in Michigan

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