OPS I - Operations Associate 5 Operations Associate 5 - Join a Market Leader

Details / General Information:

Job Description: Summary:
The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.

Job Responsibilities:
" Gather, develop, maintain, and interpret complex data.
" Communicate statistical and technical data with internal and external business units.
" Assist in system change management and deployment.
" Respond to inquiries for routine system issues and mainframe batch issues.
" Assist in central deployment of changes to distributed cycle and mainframe batch cycle.
" Assist in statistical reporting of metric and operational performance data.
" Partake in asset management, pricing research, and procurement for online hardware and software.
" Conduct physical inventories of equipment
" Participate in audits to determine the accuracy of inventories and records.
" Manage complex or sensitive service orders.
" Participate in feasibility studies, costing, and proposal preparations.
" Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.
" Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.
" Log and track inquiries and compile customer service statistics.
" Administer policies and procedures.
" Assume operational assignments where needed.
" Process order for Online Change/Add/Move requests.
" Provide billing issue resolution and adjustments.
" Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.
" Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.
" Assist operational and support groups with project implementations.
" Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.
" Monitors and manages hardware resources.
" Prepare business cases and appropriations requests.
" Monitor and report on operations/financial metrics.
" Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.
" Assist in providing security consulting and detecting security violations.
" Act as a focal point for gathering audit comments and follow-up documentation.
" Assist in providing vital records support.
" Assist in providing disaster recovery support Facilities Management
" Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.
" Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.
" Assist in general deployment of maintenance services.

Skills:
" Strong organization, planning and data management skills.
" Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.
" Strong written and verbal communication skills.
" Ability to work independently and collaborate cross-functionally.
" Strong interpersonal styles and communication methods to work effectively with business partners.
" Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).
" Ability to handle multiple projects simultaneously.
" Ability to prioritize assignments/projects and multi-task within restricted time constraints.
" Demonstrated capability of working in complex, global environments with global project teams.
" Knowledge and understanding of Corporate/unit policies and procedures.
" Knowledge and understanding of corporate/unit policies and procedures.

Education/Experience:
" Bachelor s degree in Business Administration, Finance, Computer Science, or related field.
" 10+ years of experience required.

Miscellaneous Information:

Service Type: On-Site
Export Compliance Authorization Required: No
Specific Responsibilities of this Position: Intake notes are attached

Technical will work on-site with End User Services Team (aka - PC Support/Repair team).

Technical will support End Users in a Remote and Onsite support model.

Responsibilities will include:
- Build/Image Notebooks/Desktops (with specific work instruction)
- Hardware Inventory Management (receive hardware, count stock)
- Prepping equipment for deployment or retirement (Formatting Hard drives, sorting stock, testing of older equipment)
- Deployment of New End User Hardware (laptops, desktop, accessories)
- OS Supported: Windows, Linux, MacBook (iOS)
- Troubleshoot Hardware and Operating System Issues
- Work from a Ticket Based System
- OS Supported: Windows, Linux, MacBook (iOS)

Technical needs to be able to
- Interacting with End Users in a professional and courteous manner
- Adapt quickly to change in workload priorities
Work Site Description:
Preferred Work Schedule: Mon - Fri
7am-4pm
Physical Required: Fit For Work Required
Is driving a GM Vehicle required, or will the worker be driving a GM vehicle more than occasionally (a few times per month) as part of the job function?: No