OPS Resident Director

Job Description

Typical duties may include but are not limited to:

• Establishes and facilitates a community environment within the assigned residence hall to promote and enhance students’ educational, social, and personal development.
• Supervises and develops a team of Resident Assistants, depending on the residential area, and Residence Life Team Assistant.
• Participates in recruiting, hiring, training, and evaluating Resident Assistants, Residence Life Team Assistants, Desk Assistants, and full-time staff members.
• Implements and facilitates the residential curriculum for their specific area. Ensures that learning outcomes are met and reports assessment outcomes back to the department. Designs programs and activities to promote student development and academic success.
• Addresses facilities issues that compromise the health and safety of the residents. Monitors and maintains facility issues within the community in collaboration with the Facilities team.
• Interprets and enforces the Student Code of Conduct and all administrative policies and procedures. Acts as an administrative hearing officer for cases involving alleged student conduct.
• Responds to crisis and emergency situations in accordance to established procedures. Conducts follow-up and utilizes campus and community resources to address situations.
• Assists with housing and residence life student engagement, including creating direct connections with students, following up on students of concern, and proactively addressing roommate conflicts.
• Facilitate and lead staff meetings and one-on-one meetings with Resident Assistants and other residential student leaders.
• Coordinate and support operational functions such as front desk operations, key distribution and collection, damage assessment, reporting and billing, maintenance requests, and building opening and closing. Assists in providing tours of the residential areas.
• Advises Area Council and other student organizations. Cultivates, coordinates, and assists in the development of student leadership and responsibility through programming and direct involvement with students.
• Serves on an on-call rotation to ensure the safety and welfare of residential students.
• Serves as essential personnel and provides assistance in the event of an emergency on campus.
• Provides good stewardship and fiscal management to all budgets for assigned areas or committees.
• Participates in department and university committees as needed. Represents the department in university wide events and to a variety of different constituents.

Other Duties:

• Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either five years of direct related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in an appropriate area of specialization and one year of full-time experience directly related to the job functions.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient in Microsoft Office (Word, Excel, and Outlook).

Knowledge, Skills, and Abilities:

• Knowledge of and ability to manage a student residential area of approximately 400-600 students.
• Knowledge of the fundamental aspects of college student intellectual, emotional, and social development.
• Knowledge of campus resources used to support the residential program and individual students.
• Knowledge of the fundamental indicators of student mental health concerns, substance abuse, and domestic violence.
• Excellent interpersonal and teamwork skills.
• Excellent organizational skills.
• Ability to communicate effectively in both verbal and written form.
• Ability to exercise sound judgement in making decisions.
• Ability to assume responsibility, work independently, and take initiative.
• Ability to work effectively and positively in an environment characterized by change.
• Ability to train and supervise others.
• Ability to react quickly and calmly in emergencies.
• Ability to live and work on campus in order to respond to the needs of the department 24 hours a day.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).