Optical Customer Service Associate

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity.

Responsibilities

• Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences


• Recommend lens options and coatings to meet visual needs


• Perform accurate optical measurements and basic eyewear adjustments


• Provide guidance on Managed Vision Care benefits and coverage


• Ensure accurate pricing, POS entry, and delivery time estimates


• Support a strong retail sales culture through product knowledge and effective selling skills


• Build positive relationships with doctors, teammates, and patients


• Maintain merchandising standards and keep the optical area clean and organized


• Collaborate with the team to improve sales and patient experience


• Perform additional duties as assigned by the Store Manager

Qualifications

• High school diploma or equivalent


• 1–2 years of retail sales or customer service experience preferred


• Strong communication skills and a positive, energetic attitude


• Ability to multitask in a fast-paced environment


• Detail-oriented with strong follow‑through


• Comfortable learning new skills and adapting to change


• Computer proficiency preferred

What We’re Looking For

• Passion for helping patients see their best


• Team player with a positive, adaptable mindset


• Strong sales skills and accountability for results


• Ability to provide clear, friendly, and professional communication


• Willingness to learn and grow within the optical field

Schedule

• Office open Monday–Saturday


• Closed Sundays and major holidays


• Evening and weekend availability required

Why Join Us

• Supportive, team-oriented environment


• Training provided — no optical experience required


• Meaningful work helping patients improve their vision and confidence


• Competitive hourly wage based on experience