Description Position Overview:
Metro Eyes is an Optometry & Ophthalmology practice, located in Vienna, Virginia, seeking Optical Front Desk Associate/a Sales Associate who will serve as the initial point of contact, establishing the tone for a world-class patient experience and building relationships with all patients while delivering great Optical Sales/Front Desk Associate support with superb customer service and a professional attitude. The ideal candidate should be energetic and well-dressed, ready to assist our patients and ensuring a smooth check-in/check-out process. The associate performs various front desk, administrative and sales tasks to facilitate a seamless experience for our patients in our expanding private practice.

●      Perform front desk activities, answer phones, schedule appointments, assist in schedule confirmation in collaboration with the office team and doctor.

●      Provide excellent customer service by greeting patients, answering questions, and assist patients in choosing the right eyewear, fame style/color based on their needs/preferences and prescription requirements.

●      Explain different lens options, such as single vision, bifocal, progressive, and specialty lenses, and help customers choose the most suitable option for their vision needs.  

●      Assist patient with placing orders, verify prescriptions, and provide accurate information regarding pricing, warranties, and delivery times.  

●      Complete paperwork, pull/confirm insurance benefits, process transactions, collect payments, submit visual insurance claims, routing slips, and maintain accurate records of daily sales and frames& lenses tracker. 

●      Monitor, maintain, restock shelves, and organize displays to ensure a visually appealing. 

●      Diligently maintain cleanliness of machines, displays, and office space

●      Perform preliminary tests on patients, including visual testing, color vision, and depth perception, intraocular pressure, auto-refraction, and retinal imaging.

●      High school diploma or general education degree (GED).

●      Optical front desk experience: at least 1 year experience as front desk receptionist with knowledge of various insurance plans.   

●      Optical retail sales: knowledge of optical products, understanding of different types of eyewear, lenses, frames, and accessories.  

●      Ability/willingness to cross train to other office support roles such as Optician and Optometric technician.  

●      Understand HIPAA and knowledgeable in patient Electronic medical records (EMRs)/Electronic health records (EHRs).  

●      Organizational skills to manage appointments, patient’s records, and inventory.

●      Ability to prioritize multiple tasks under pressure, while providing best in class to patients and office staff.

●      Flexible, team player, professional attitude, patient-centric, ability to wear multiple hats.

●      Computer savvy with excellent written and oral communication skills.