Optical Manager

Description

The major responsibility of the Optical Manager (multi-site) is to drive profitable sales growth through the delivery of outstanding patient experience. Lead a team in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention.

Understanding the importance of a work-life balance, we want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:

• Competitive market pay: $55,000 - 65,000 DOE
• Travel to multiple sites will be required
• Excellent health insurance benefits: Begin first month after 30 days
• Generous 401k matching program, 100% vested starting day 1
• Paid time off
• Paid holidays
• Free counseling and support services
• Employee Perk Package
• and so much more...

MAJOR DUTIES & RESPONSIBILITIES:

• Drive profitable store sales by fostering a patient focused retail culture and business development.
• Attainment of plan sales goal and comp store sales growth.
• Positive comp store contribution (year-on-year improvement).
• Manage payroll cost effectively, in accordance with Company standards
• Manage gross margin, in accordance with Company standards
• Effectively train and develop associates to consistently provide a patient care focused experience.
• Develop team of administratively skilled associates that provide support on daily operational tasks.
• Develop strong professional relationships with Doctors.
• Ensure appropriate coverage and quality of Doctor hours.
• Implementation of initiatives to increase number or exams and conversion of exams to sales.
• Participate in business planning and business updates.
• Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
• Selection of brand right associates who demonstrate desired patient care behaviors
• Effective and consistent associate On Boarding
• Utilization of effective daily practice and role-playing
• Employee satisfaction through two-way communication
• Proactive manpower planning for adequate bench strength
• Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
• Ensure each store is effectively merchandised and presented according to standards as measured by:
• Execution of visual appearance inside and outside of store (i.e., signage)
• Maintenance of overall standards (i.e. cleanliness, housekeeping)
• Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery.
• Remake and return percent as compared to Company average
• Maximize Managed Vision Care relationships and sales opportunities.

Requirements

KNOWLEDGE & SKILLS:

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
• Proven experience and results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and effective communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability and flexibility.
• Attention to detail and follow-up.
• Abilities to multi-task and delegate to maximize patient interaction.

CORE QUALIFICATIONS: - the Optical Manager should possess the following prerequisites:

• 2+ Years of recent Multi Unit Management Experience in Eye Care Industry
• 3+ Years Optical Management Experience

EDUCATION:

• Bachelors Degree in Business or Healthcare Administration/ Management preferred
• ABO, NCLE Certification - Ideal but not required

#INDOTHER