Optician Kapolei - VA Pacific Islands Health Care System

This posting is for anticipated future contract work. Dynamic Planning & Response LLC (DP&R) is building a candidate pool for an upcoming U.S. Department of Veterans Affairs optician services requirement at the VA Pacific Islands Health Care System. Employment is contingent upon award of the contract and funding by the Government. No offer of employment will be made, and no position will start, unless and until the contract is awarded.

If the contract is awarded, the anticipated start is early January 2027, with one base year and up to four option years at the Government's discretion. Final offers are also contingent on a favorable VA background investigation and completion of all VA onboarding requirements.

Position Overview

DP&R is seeking licensed Opticians to measure, fit, dispense, and repair eyeglasses for Veterans at VA optical shops across Hawaii. Opticians fill prescriptions written by VA Optometry and Ophthalmology providers, track orders through fabrication, and serve as the Veteran's main point of contact for eyewear.

Employment type: Full-time (40 hours/week), contingent on contract award

Schedule: Monday–Friday, 7:30 AM–4:00 PM, with the last patient at 3:30 PM. No work on the 11 federal holidays unless approved in advance. Occasional extended hours or Saturdays may be requested by the VA.

Compensation: Competitive pay and benefits in line with the applicable Service Contract Act wage determination for Honolulu. Travel expenses for the traveling position are covered by DP&R.

Key Responsibilities

Dispensing and fitting

• Interpret and dispense prescriptions, including complex lenses, multifocals, high corrections, and prism


• Take distance and near PDs with a pupillometer; take frame and facial measurements and seg heights


• Recommend frame and lens selections (materials, coatings, tints) based on each Veteran's prescription and lifestyle


• Fit and adjust eyewear, including nose pads, optical centers, and seg heights; manage non-tolerance cases


• Perform minor repairs such as replacing screws and nose pads

Verification and quality

• Verify finished eyewear against the prescription using a lensometer, lens clock, and calipers, within tolerance


• Identify prescription anomalies or possible errors (e.g., anisometropia, aniseikonia) and refer them to the eye clinic


• Confirm frames, lenses, and prism were supplied as ordered before dispensing

Orders and administration

• Enter frame and measurement data in the VA VistA system; confirm each order has a Prosthetics purchase order


• Transmit orders securely to the lab and track them weekly through fabrication and receipt


• Notify Veterans when glasses are ready, with three documented contact attempts within 7 days, and mail glasses when needed


• Follow up with no-show patients and document all contacts in the consult and the electronic phone log


• Report issues promptly to the VA Clinical Contracting Officer's Representative (COR)

Customer service

• Treat Veterans, families, and VA staff with courtesy and respect, and resolve concerns constructively


• Answer questions about eyeglasses and orders, in person and by phone

Opticians do not enter or create prescriptions; those are entered by VA licensed optometrists or authorized designees.

Required Qualifications

• Current, unrestricted Hawaii dispensing optician license (or the ability to obtain one before start)


• Training in ophthalmic dispensing, with demonstrated skill in lensometry, PD measurement, frame adjustment, and verification of complex prescriptions


• Ability to read, write, speak, and understand English


• Basic computer skills, including electronic health records and Excel


• Ability to pass a VA background investigation (Public Trust, typically Low Risk) and obtain a VA PIV card


• Willingness to complete VA mandatory training before starting and annually after, including Cyber Security Awareness and Rules of Behavior, Privacy and HIPAA, I CARE Core Values, Exceptional Customer Service, and Own the Moment


• Complete employment history with no unexplained gaps (required for the federal background forms)


• Traveling position only: ability to fly inter-island about twice a month and work independently at remote clinics

Preferred Qualifications

• ABO (American Board of Opticianry) certification


• 2+ years of optician experience, ideally in a VA, military, or high-volume clinical optical shop


• Experience with VA VistA or CPRS


• Current VA PIV card or a favorable federal background investigation that may transfer


• Veterans and military spouses are encouraged to apply

Work Environment

Work is performed on site in VA optical shops, which are furnished by the VA with a computer, phone, fax, printer, and furniture. DP&R provides all dispensing tools and supplies. Opticians wear identification and dress professionally at all times on VA grounds. Absences must be reported to DP&R so coverage can be arranged; planned leave requires at least 4 weeks' notice.

About DP&R

Dynamic Planning & Response LLC is a VA-verified Service-Disabled Veteran-Owned Small Business headquartered in Honolulu. DP&R has been named one of Hawaii's Best Places to Work every year since 2022 and has earned the U.S. Department of Labor HIRE Vets Medallion every year since 2021.

Equal Opportunity Employer

DP&R is an Equal Opportunity Employer, including disability and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.