Optix Managed Network Technician

Location: Chubbuck, Idaho (Hybrid)

Department: Network Engineering

Compensation: $22.00 - $24.00 / Hour

Connect Communities. Build Your Career.

Are you looking for a career where your hard work is truly valued, your growth is fast-tracked, and your benefits are practically unheard of?

At Direct Communications, we have spent over 75 years pioneering world-class broadband solutions for rural communities. We are looking for our next Managed Networks Technician to join our tight-knit team in Southeast Idaho.

Here is the hook: We offer an industry-leading compensation package, a market-aligned competitive wage, and elite-tier benefits—including comprehensive medical, dental, and vision coverage for just 50¢ per paycheck! If you are a self-motivated problem solver who loves working with people and cutting-edge tech, read on.

Who We Are & What We Value

We aren’t just an internet service provider; we are the backbone of the communities we serve. Beyond high-speed fiber, we protect and connect families with diverse, high-end products, including mobile services, cutting-edge home data security, managed routers, Arlo indoor/outdoor smart cameras, and robust outdoor Wi-Fi solutions.

Our mission is guided by six core values:

• Community: We build up the rural neighborhoods where we live and work.


• Integrity: We do the right thing, even when no one is looking.


• Respect: We value every voice, fostering an environment of mutual trust.


• Growth: We passionately invest in the personal and professional development of our people.


• Sustainability: We build infrastructure and business practices designed to last for generations.


• Strategic Decision Making: We plan proactively, embracing innovation to stay ahead in a rapidly evolving industry.

Who You Are (Our Ideal Team Member)

We don't just hire for technical skills; we hire for character. We are looking for a unique individual who naturally brings three critical traits to work every single day:

1. You put the team first: You are genuinely modest, quick to share credit, and focus more on collective success than personal recognition. You respect your peers and celebrate their wins.


2. You have an inner fire: You don't need to be micro-managed. You are self-motivated, eager to learn, and constantly looking for ways to improve your skills and help the company grow.


3. You are great with people: You possess strong common sense when it comes to human interactions. You listen actively, communicate with empathy, and understand how your words and actions impact your teammates and our customers.

What You Will Do

As a Managed Networks Technician, you will be the hands-on face of our technology. You will install, troubleshoot, and optimize advanced wireless systems in multi-dwelling units and residential properties.

• Deploy Advanced Tech: Install and provision high-end Wireless Access Points (WAPs), run and secure Cat5/Cat6 cabling, and wire wall jacks.


• Consult & Educate: Work directly with customers to set up their managed routers, link their smart devices, configure Arlo security cameras, and set up outdoor Wi-Fi solutions.


• Problem Solve: Identify and eliminate rogue access points, resolve interference, and collaborate with IT help desks to iron out complex configuration issues.


• Own Your Craft: Document support processes, test new client devices, and manage your administrative paperwork with accuracy and efficiency.

Schedule & Expectations

• Hours: Monday – Friday, 8:00 AM to 5:00 PM.


• Flexibility: Overtime is expected to ensure our customers are taken care of. You will participate in an on-call rotation (1 week every 4 weeks) to handle weekend, holiday, and after-hours emergency situations.


• Travel: Frequent travel throughout beautiful Southeast Idaho, with occasional out-of-state travel for training and development.

Qualifications We Look For:

• High School diploma or equivalent (higher technical education is a major plus!).


• A basic understanding of Cat5/Cat6 cabling and home router functions.


• Comfortable using computers and adapting quickly to new software/tech.


• Proficiency with hand tools and a strict commitment to safety.


• A valid Driver’s License with a clean driving record.


• Ability to pass pre-employment drug and background screenings.


• Physical ability to climb ladders, lift up to 50 lbs, work outdoors in all weather conditions, and navigate tight spaces (kneeling, crawling, bending).

What We Offer (Our Complete Benefits Package)

We believe in taking care of our people so they can take care of our communities. We offer a highly competitive hourly wage—carefully aligned with current local market standards—alongside a benefits package designed to give you ultimate peace of mind:

• Health, Dental, & Vision Insurance: Full coverage for just 50¢ per bi-weekly paycheck.


• Retirement: 401(k) with an exceptional 6% company match.


• Time Off: Generous Paid Time Off (14 days in Year 1, earning more each year) plus 10 paid holidays.


• Wellness: Telehealth services and preventive wellness programs.


• Peace of Mind: Company-paid Life & AD&D Insurance and short-term disability.


• Long-Term Security: Long-term disability options.


• Financial Growth: Company-paid third-party personal finance management services.


• Tuition Reimbursement: Programs to support both your personal and professional educational goals.


• Perks: Free high-speed internet if you reside within our service footprint, comprehensive on-the-job training, and voluntary supplemental accident/critical illness plans.

Direct Communications is an Equal Opportunity Employer and provider.