Optometric Tech/Front Desk

Job Description: Optometric Technician / Front Desk

The Optometric Technician / Front Desk team member is responsible for providing exceptional patient care while supporting the Optometrist with clinical testing and assisting with front office operations. This position plays a vital role in ensuring efficient patient experience by performing preliminary eye examinations, gathering patient information, scheduling appointments, and maintaining accurate medical records.

Essential Duties and Responsibilities

Clinical Responsibilities

• Assist the Optometrist with patient examinations and clinical procedures.


• Perform preliminary eye health testing, including:
  
  
  
  • Visual acuity testing
  
  
  • Glaucoma screenings
  
  
  • Blood pressure measurements
  
  
  • Pupillary distance measurements
  
  
  • Optomap retinal imaging
  
  
  • Visual field testing
  
  
  • Auto-refraction testing
  
  
  
  


• Obtain and document patient medical histories, medications, allergies, and chief complaints.


• Prepare patients for examination and communicate pertinent information to the provider.


• Maintain accurate documentation within the Electronic Health Record (EHR).


• Clean, disinfect, and maintain examination rooms and ophthalmic equipment according to established protocols.


• Follow all infection control, HIPAA, and clinic safety guidelines.

Front Desk Responsibilities

• Greet and check in patients in a courteous and professional manner.


• Schedule, reschedule, and confirm patient appointments using the EHR system.


• Answer incoming telephone calls and direct calls appropriately.


• Verify patient demographics and insurance information.


• Collect copayments and other patient payments, as applicable.


• Maintain patient records and ensure accurate documentation.


• Assist with scanning, filing, and other administrative duties.


• Coordinate patient flow to help maintain an efficient clinic schedule.

General Responsibilities

• Attend required staff meetings, online training, and continuing education.


• Assist other departments and clinic locations as needed.


• Maintain confidentiality of patient information in accordance with HIPAA regulations.


• Provide excellent customer service while demonstrating professionalism, compassion, and respect.


• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.


• Paraoptometric Certification preferred.


• Previous medical office or optometric experience preferred but not required.


• Basic knowledge of medical terminology is preferred.

Required Skills

• Excellent organizational, communication, and interpersonal skills.


• Strong attention to detail and accuracy.


• Ability to multitask and prioritize responsibilities in a fast-paced environment.


• Excellent listening and customer service skills.


• Ability to follow written and verbal instructions and established clinical protocols.


• Comfortable working with delicate ophthalmic instruments and equipment.


• Ability to work effectively with patients of all ages.


• Strong computer skills, including Microsoft Office, Electronic Health Record (EHR) systems, and the ability to quickly learn new software.


• Dependable, professional, and a positive team player.

Physical Requirements

• Ability to lift and carry up to 30 pounds.


• Ability to stand, walk, sit, bend, reach, and perform repetitive hand movements throughout the workday.


• Ability to use computers, keyboards, telephones, and other office equipment.


• Ability to communicate effectively in person and by telephone.


• Reliable transportation and dependable attendance are required.