Opwdd Residential Manager

SPECIFIC RESPONSIBILITIES

• Ensure all individuals receive services outlined within their program plans, including but not limited to Life Plans, IPOPs, Safeguards and CFAs.


• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.


• Promote community inclusion, independence, individualization and productivity.


• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.


• Attend semi-annual, annual, and special meetings at schools and/or day programs.


• Monitor and safeguard the individual’s personal belongings.


• Collaboration with nursing staff, including but not limited to medication monitoring, timely medical appointments and medication orders.


• Conduct monthly staff meetings in conjunction with training requirements set forth by program leadership and regulatory standards.


• Ensure quarterly drug regimen pharmacy reviews are completed and filed.


• Verify documentation of contact with schools, day programs, and families.


• Provide ongoing supervision and support of Assistant Managers and DSPs.


• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.


• Write and present performance evaluations within 3 months of hire and annually thereafter.


• Provide timely in-house training and orientation for new employees and contracted workers.


• Observe and ensure staff are implementing/documenting goals and behavior support plans correctly.


• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.


• Maintain OPWDD and agency PNA standards.  Accurately reconciles Accufund at least monthly.


• Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.


• Responsible for hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.


• Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.


• Maintain fire safety logs, medication records, and other regulatory documentation.


• Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews.  Submits documentation requested by investigators within 24 hours.


• Adhere to agency policies and attend required meetings.


• Oversee cleanliness, safety, and maintenance of the residence.


• Facilitation of a non-institutional homelike environment.  Maintains curb appeal to neighborhood standards.


• Conduct regular facility walkthroughs and address maintenance needs monthly, including but not limited to the Facility Observation Checklist.


• Ensure vehicle maintenance and inspections are completed and logged.


• Orders/maintains needed program and recreational supplies.


• Foster positive relationships with families, guardians, neighbors and other stakeholders.


• Communicate professionally with schools, day programs, and families.


• Act as a role model and resource for staff.


• Perform DSP duties when necessary to ensure residence safety and care.


• Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.


• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.


• HR Function that includes hiring, disciplining, terminating employees.


• Demonstrates understanding and abides by 624 regulations in terms of properly recognizing, intervening and the timely reporting of abuse, as well as the provision of individual protection.


• On call 24/7 to respond promptly and with good judgment.  Report to residence if needed.


• Maintains compliance with assigned LMS training and ensures that staff do the same.


• Attends training, demonstrates understanding and ensures proper implementation of Electronic Health Record systems.


• Demonstrates understanding of and adheres to standards of Corporate Compliance.


• Ensures accurate and timely submission of documents required for billing.


• Coordinates weekly schedule with Assistant Manager to provide maximum shift oversight.


• Demonstrates flexibility with schedule based on house needs and increased focus on shifts that require heightened training/oversight.


• Develop/maintain Environmental Protection Plans (EPP) in accordance with regulations.  Demonstrates ability to implement EPPs.  Maintains items needed for EPP implementation.


• Completes payroll timely and accurately.


• Responds timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.


• Inputs complete and accurate Key Performance Indicator (KPI) data monthly.


• Other duties as assigned by the Program Coordinator.

Qualifications

• A high school diploma or GED is required; an associate or bachelor’s degree in human services is preferred.


• Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.


• A minimum of 3 years of administrative/managerial experience with individuals with behavioral health challenges.

Certifications & Skills

• Must complete and maintain Medication Administration certification (AMAP) to maintain employment.


• SCIP-R, CPR, and First Aid & AED certifications are required to be obtained and maintained.


• QIDP certification preferred.


• A valid NYS Driver’s License is required.


• Strong written, verbal, and organizational skills.


• Proficiency in Microsoft Office and basic computer applications.

WORKING CONDITIONS

• Maintains high standards of quality, productivity, and professionalism.


• Exercises sound judgment and decision-making.


• Serves as a role model for staff and the people supported in the residence.


• Able to safely lift up to 50 pounds as needed to support and assist individuals based on program requirements and individual care needs.


• Provide operational oversight of the program 24/7 days a week.

Professional Expectations

• Demonstrates professionalism, respect, and integrity in all interactions.


• Maintains effective interpersonal relationships with team members, clinicians, and supervisors.


• Exercises sound judgment and decision-making.

Serves as a positive role model for staff and individuals supported