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Oracle Fusion Project Manager

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Job Description - Oracle Fusion Project Manager

Role Overview

We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client -facing role requiring strength in delivery governance, C -level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement.


Key Responsibilities

Delivery & Operations

  • Own end -to -end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
  • Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
  • Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
  • Lead Incident, Problem, and Change Management aligned to ITIL best practices

Stakeholder Management

  • Act as the primary client contact, including C -level and VP -level stakeholders
  • Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
  • Manage escalations with composure; build long -term trusted advisor relationships

Team Leadership

  • Guide and mentor a cross -functional team of functional consultants, technical analysts, and support engineers
  • Challenge proposed solutions for correctness and Oracle best -practice alignment — no band -aid fixes
  • Drive knowledge transfer, cross -training, and documentation discipline

Reporting & Improvement

  • Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
  • Lead root -cause analysis on recurring issues and drive permanent resolutions
  • Continuously benchmark and improve service delivery standards

Required Qualifications

  • 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
  • Proven AMS delivery track record with mid -to -large US enterprise clients
  • Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
  • Oracle EBS R12 exposure is a significant advantage
  • Direct experience managing C -level and VP -level client relationships
  • Proficiency with ServiceNow, JIRA, and MS Project or equivalent
  • Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
  • Excellent executive communication and presentation skills
  • Must be authorized to work in the US; Bay Area / Tri -Valley candidates preferred

Preferred Qualifications

  • PMP or PRINCE2 certification
  • ITIL v4 Foundation or above
  • Oracle Cloud certifications (Financials or SCM)
  • Prior experience in a consulting or Oracle partner environment

What You'll Get

  • High -impact role within a growing, specialized Oracle practice
  • Direct visibility to practice leadership and strategic accounts
  • Competitive US market compensation
  • Hybrid work flexibility with access to key Bay Area client sites


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About the Company

Dotsolved System Inc

Digital Transformation Services from dotSolved position the enterprise to adapt to change, raise innovation, and boost competitiveness.

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