Order Administrator

Order Administrator

EarthBalance: Employee-Owned Environmental Restoration Company

As a 100% employee-owned (ESOP) company, EarthBalance is built on teamwork, accountability, and strong client relationships. We provide science-based environmental restoration services that support healthy ecosystems, benefit wildlife, and enhance outdoor spaces. In addition to our restoration services, we proudly operate two native plant nurseries that help supply sustainable, Florida-friendly vegetation for restoration and landscape projects.

We are currently seeking a highly organized and customer-focused Order Administrator to support our nursery and operations teams.

Position Summary

The Order Administrator is responsible for accurately taking and processing customer orders via phone and email, ensuring timely fulfillment, and maintaining clear communication with internal departments, vendors, and clients. This role supports sales, logistics, and nursery operations by coordinating deliveries, verifying order details, assisting with invoicing, and handling administrative tasks related to the order lifecycle.

This position is ideal for someone who thrives in a fast-paced environment, enjoys organization and problem-solving, and values excellent customer service and teamwork.

Essential Responsibilities

• Process and manage customer orders accurately and efficiently


• Coordinate shipments and delivery logistics to ensure timely fulfillment


• Verify order and invoice details for accuracy and compliance with company policies and client agreements


• Assist in the preparation and issuance of invoices to clients


• Maintain accurate records of invoices, payments received, and tracking of “no sales”


• Collaborate with finance and other departments to resolve discrepancies and support smooth operations


• Ensure delivery information, quantities, site contacts, and estimated delivery times are communicated accurately to all involved parties


• Maintain calendars, schedules, and operational information to ensure accuracy and organization


• Provide excellent customer service while building positive relationships with clients and vendors


• Identify opportunities to upsell products and services when appropriate


• Support additional nursery administrative and operational tasks as needed

Qualifications

• Previous administrative, order processing, customer service, or logistics experience preferred


• Experience using QuickBooks is preferred but not required


• Strong organizational and multitasking skills


• Excellent written and verbal communication skills


• Ability to work effectively in a fast-paced team environment


• Proficiency in Microsoft Office Suite and Outlook


• Strong attention to detail and accuracy


• Experience with invoicing, scheduling, or inventory coordination is a plus


• Experience in nursery, landscaping, environmental, agricultural, or construction-related industries is helpful but not required

Schedule & Compensation

• Full-time position in the Nocatee office with occasional days working in the Parrish Nursery when needed. 


• Competitive pay based on experience


• Benefits package available

We value our team and offer a comprehensive benefits package:

Employee Stock Ownership Plan (company-sponsored pension)

• 
  
  
  
  • Health, dental, and vision insurance
  
  
  • Free short- and long-term disability insurance
  
  
  • Free life insurance
  
  
  • 401(k) plan with employer match
  
  
  • 2 weeks of paid vacation in your first year
  
  
  • 1 week of paid sick leave in your first year
  
  
  • Paid holidays
  
  
  • Paid training and professional development
  
  
  • Paid professional memberships
  
  
  
  

Work Environment 

• 
  
  
  
  • Most duties are performed in an office setting.
  
  
  • Use of standard office equipment: computers, phones, copiers, filing cabinets
  
  
  • Occasional work outdoors, walking on uneven terrain 
  
  
  • Noise level is generally low to moderate
  
  
  
  

Ready to Grow With Us?

Submit your resume and a short note telling us why you'd be a great fit. Join EarthBalance® and help restore Florida’s natural beauty one plant at a time.

Equal Employment Opportunity (EEO):

EarthBalance® is an Equal Employment Opportunity employer.  To give equal employment and advancement opportunities to all people, we make employment decisions at the Company based on each person's performance, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other characteristic protected by law.