Order Analyst

Job Description: Order Analyst

Reports to: CFO

General  

ID+A is a Specialty Contractor whose business is the planning, design, and creation of our customers' corporate, health and learning spaces. We possess in-house expertise in design, prefab construction, furniture, fixtures & equipment and technical services. Our customers come to us because they want one point of contact for the design and execution of their interior projects throughout Kentucky and Tennessee.

All at ID+A will:

• Cooperate with ID+A employees, ID+A Customers, contractors and dealers
  


• Follow ID+A process – ID+A Way and all departmental sub-processes 
  


• Live and support ID+A Core Values:  Growth Mindset, Refuse to Lose, Fast/Responsive, Loyal, Engaged

______________________________________________________________________________

As an Order Analyst, focused on supporting organizational activities for customer unique and tailored projects, you will aid Internal and External stakeholders with the overall customer experience by managing the project's administrative life cycle from order entry through invoicing. The right person for this role is data driven, loves to organize information, knows how to utilize technology to increase effectiveness, understands the importance of accuracy, and is fast and responsive. If you obsess over details and metrics, and want to provide an exceptional customer experience, this is for you.

Education, Experience and Attributes:

• Sharp written skills and attention to detail


• Proven track record for delivering exceptional customer service


• Ability to juggle large amounts of data entry


• An eagerness to work in a fast-paced environment with a results-oriented team


• Strong organizational skills


• Proficiency in Microsoft office suite (Word, Excel, & PowerPoint)


• Knowledge of MS 365 (specifically Outlook, Co-Pilot, Teams & Planner)

Major Functions of the Position:

• Order entry (properly load SIF files, cut and send POs)


• Acknowledgements (load acknowledgements, note discrepancies)


• Create Labor POs, manage service line items


• Create invoicing projections


• Maintain CORE Operating System’s Data Integrity


• Communicate order updates via VSimple

Essential Duties:

• Collaborate with internal and external stakeholders from inception to implementation of projects.


• Focus on tasks for the order entry process, with the focus on data integrity, which includes reviewing order documentation, purchasing, acknowledgements, & customer invoicing.


• Follow-up with customers on outstanding A/R’s


• Complete invoicing


• Update invoicing dates in CORE


• Performs other responsibilities as requested for team and accounting

______________________________________________________________________________