Order Desk Coordinator

Position: Order Desk Coordinator

Kerridge Concrete Ltd.

$25–$28/hour | Overtime in Summer | RRSP Match | Benefits

About the Role

Kerridge Concrete Ltd. is growing, and we’re looking for a proactive, detail-oriented Order Desk Coordinator to join our team. This role sits at the heart of our operations - connecting customers, dispatch, and internal teams to ensure concrete orders are processed accurately, efficiently, and on time.

If you thrive in a fast-paced environment, enjoy juggling priorities, and like being the person who keeps everything moving, this could be a great fit for you.

What You’ll Be Doing

As an Order Desk Coordinator, you’ll combine customer service, logistics coordination, and problem-solving in a high-volume environment:

• Take and process customer orders by phone and email, entering them into the system for dispatch.
• Make real-time decisions on the best way to fulfill orders while balancing customer needs and operational capacity.
• Manage a high volume of incoming calls - answering, prioritizing, and redirecting as needed.
• Enter new orders while actively speaking with customers.
• Work closely with Dispatch on same-day order changes and daily scheduling.
• Communicate clearly and empathetically with customers regarding order status and solutions.
• Collaborate with internal teams including Dispatch, Sales, Operations, and Accounting.
• Use Integra software (industry-specific) and support the transition to a new cloud-based system later this year.
• Help plan and support dispatch workflows by understanding truck availability and daily logistics needs.

Why Join Kerridge Concrete?

• Competitive pay: $25–$28/hour
• Overtime opportunities during the busy summer season
• Comprehensive health benefits after 3 months (medical, dental, vision)
• RRSP matching (after 1 year)
• A collaborative, inclusive team environment
• A role where your decisions and communication directly impact daily operations

What We’re Looking For

We’re seeking motivated, curious, and reliable candidates who bring:

• Strong multitasking and prioritization skills in high call-volume environments.
• Attention to detail and solid critical-thinking abilities.
• Confidence communicating with customers, site supervisors, and internal teams.
• Comfort entering orders while on the phone.
• Initiative and ownership when solving problems.
• The ability to work independently while staying connected to a team.
• A genuine interest in learning and asking questions. There’s a lot to learn, and we’ll support you.
• Strong computer skills and confidence learning new systems.
• Experience with Microsoft Office and Outlook.

Nice to Have:

• Dispatch or logistics experience
• Order desk or high-volume office experience