Order Entry Associate

About the Company

Three Rivers Optical, based out of Pittsburgh, PA, has a 50+ year history as a leading independent optical laboratory serving its customers across the country with exceptional service and quality. Three Rivers Optical produces lenses for the top manufacturers, as well as its own private label, in a full-service laboratory.

Since 1969, Three Rivers Optical has operated a fully integrated optical lab, providing consulting services to ophthalmologists, optometrists, and opticians through dedicated customer service, sales, and technology teams. Our leading technical expertise and manufacturing capabilities make us a leader in the industry, serving the independent optometric practice.

Role Summary

The Order Entry Associate supports Three Rivers Optical’s ability to provide high quality products and services in a timely manner to our customers. Managing all orders and other important data entry ensures all areas of the business run with efficiency and in compliance with all procedures. The Order Entry Associate has a great attention to detail as their accuracy sets the stage for the successful completion of our customers’ orders.

Responsibilities

• Maintain an astute attention to detail processing customer orders.
• Receive customer orders submitted via online webform, email, fax or mail with the glasses.
• Complete alpha and numerical entry of order information, including but not limited to patient information, frame data, customer account data and more.
• Link frame arrivals with submitted orders.
• Trace and reprocess all orders once frames arrive.
• Update work tickets to ensure frames match lenses.
• Partner with Customer Service to ensure orders are complete and processed correctly.
• Supports packing and shipping of orders once they are completed.

• High school diploma or general education degree (GED).
• Minimum of one (1) year experience in customer service and/or Data Entry required.
• Must have excellent written and verbal communication skills, excellent time management skills and excellent attention to detail.
• Well organized, able to work in a fast-paced environment.
• Ability to stand and/or walk in lab for upwards of 8 hours a day.
• Ability to lift up to 30 lbs and bend, twist and crouch as needed.
• Inclination for learning new systems and applications a plus.
• Ability to be adaptable to changing information and processes.
• Openness to cross training and supporting other areas of the business.
• Committed to collaboration and teamwork.
• Ability to thrive in a dynamic environment.