Order Entry Specialist

Description

100% EMPLOYEE-OWNED! WE MAKE COOL STUFF WITH AWESOME PEOPLE!!!

CUSTOMER SUPPORT SPECIALIST

Jorgensen Conveyor and Filtration Solutions is seeking a Customer Support Specialist to join our Sales and Estimating Team, who will play a crucial role in ensuring that customer orders are processed efficiently and accurately. Your efforts will help ensure timely fulfillment and seamless communication between customers, sales team, and production.  

You will be responsible for verifying order details, entering data, and providing updates throughout the order process. This position is key in supporting both the Sales and Estimating departments to meet company goals for sales, customer service, and operational efficiency. The ideal candidate is organized, proactive, and able to manage multiple tasks with strong sense of urgency.

Essential Duties and Responsibilities:

• Contract Review & Assessment: Review customer contracts carefully, ensuring alignment with company policies and identifying any discrepancies for timely resolution.
• Order Processing: Accurately input orders into our ERP system, ensuring error-free execution.
• Order Tracking: Monitor the status of orders to ensure they are fulfilled on time.
• Cross-Department Support: Provide support to Inside Sales and maintain relevant software databases to ensure smooth operations.
• Clear Communication: Keep all relevant stakeholders informed by relaying changes and updates promptly to scheduling, shipping, accounting, and engineering teams.
• Customer Service: Handle customer inquiries via email and phone with a focus on delivering exceptional service.
• Data Management: Manage Excel projects and provide essential data for scheduling and projections.
• Documentation: Maintain up-to-date work instructions to ensure processes are followed consistently.
• Reporting: Compile and present reports on activities, including sales metrics and order status.
• Complete special projects as assigned by the Estimating Manager

Qualifications:

• Bachelor’s degree or Associate’s degree preferred, with 1-2 years of relevant experience. A combination of education and experience may also be considered.
• Proficiency in the following software:
• Microsoft Office Suite
• Microsoft Excel
• Adobe PDF
• ERP systems
• CRM systems
• Experience in manufacturing is a plus
• General knowledge of business operations, including accounting, operations management, and shipping, is beneficial.

Communication Skills:

• Ability to write clear and concise work instructions, professional correspondence, and reports
• Strong interpersonal skills with the ability to communicate effectively with customers and team members

Education and/or Experience:

Requires a Bachelors degree or Associates degree with one to two years of related experience; or a combination of education and experience. 

Benefits:

• Medical (multiple plan options available with varying company premium contributions between 75% and 94%)
• Dental
• Vision
• Company Paid Life Insurance (optional voluntary for self or dependents)
• Company Paid Short and Long Term Disability
• Employee Assistance Plan (EAP)
• FSA's and HSA's Plans
• 401(k) Plans
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO)
• Paid Holidays 
• Paid Floating Birthday Celebration Day
• Safety Shoe and Prescription Safety Glasses allowance
• Logo'd Clothing Allowance
• Tuition Reimbursement

Why work for Jorgensen Conveyor and Filtration Solutions?

We care about our employees! One part of our vision is to be a company that retains and nurtures its strong beliefs and culture as it grows by honoring our employees. That’s you! You’ll have the opportunity to unlock your potential, both professionally and personally! We have won several workplace excellence awards because we do what we do and do it well.

Jorgensen Conveyor and Filtration Solutions is a successful, growing manufacturing company founded in 1950. Celebrating 75 Years!!!

Produce custom, high-quality conveyor, filtration, and material handling solutions for our many customers.

We are a Journal/Sentinel Top Workplace winner and believe in a culture that fosters growth in our employees, provides a good work/life balance, and embraces teamwork and innovation.

We’d love to have you on the Team. All you need to do now is apply!

Apply through Indeed, online via our career page at www.jorgensenconveyors.com/careers/, or in person at 10303 N Baehr Road, Mequon, WI 53092

EQUAL OPPORTUNITY EMPLOYER

Jorgensen Conveyor and Filtration Solutions is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.