Order Entry Specialist

Job Summary

Royal Metal Products, a premier manufacturer of residential HVAC sheet metal and flexible ducting, is seeking an Order Entry Specialist to join our team.

A successful candidate for this position will need to possess excellent verbal and written communication skills, as well as proficiency with computer applications including excel. Professional presence and interaction ability will also be essential for successful candidates. The selected applicant will be trained to enter customer orders for 1000+ unique HVAC ducting components.

The Royal Metal products office is located directly off I-20 appx. 40 minutes East of Atlanta. This role works a traditional onsite schedule with some required overtime

Responsibilities and Duties

• Process and update all customer purchase orders with emphasis on accuracy and consideration for specific customer preferences.
• Develop deep product knowledge, including awareness of specific HVAC ductwork attributes that are offered
• Provide specifications and product information to customers for Royal’s complete product offering (1000+ part numbers).
• Investigate and resolve product, service, and billing issues through assertive interactions with all operational departments.
• Schedule order manufacturing dates according to the Royal truck driver delivery schedule with consideration for plant capacity.
• Analyze and provide job quotes for specific HVAC contractor jobs.