Order Fulfillment Assistant Manager

About Butterfield Market:

Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.

Essential Duties and Responsibilities: Oversee and ensure the timely and accurate processing, packaging, and delivery of food orders, while maintaining quality control, efficiency, and compliance with food safety regulations.

• Supervise the processing of all customers, market, and catering orders for accuracy and timeliness.
• Coordinate with Executive Chef and kitchen teams to ensure production needs meet quality standards and deadlines.
• Monitor and maintain inventory of food and packaging materials in collaboration with the Purchasing Manager.
• Oversee quality control checks and compliance with food safety and sanitation protocols.
• Supervise packing and labeling of all orders, including handling of temperature-sensitive items.
• Work with the Delivery and Logistics, Kitchen, and Catering teams to manage delivery schedules and on-time fulfillment orders.
• Serve as a point of contact for customer inquiries, order status, delivery issues, and or complaints.
• Ensure adherence to safety and service standards.
• Recommend and implement ways to process improvements to boost efficiency and reduce costs.
• Maintain documentation of order metrics, inventory levels, and performance data.
• Ensure all order fulfillment operations comply with food safety regulations and company policies.

Order Fulfillment / Warehouse Operations

• Hands-on experience with order picking, packing, shipping, and returns.
• Familiarity with fulfillment timelines, accuracy goals, and quality checks.

Inventory Management

• Experience tracking stock levels, cycle counts, and managing stock discrepancies.
• Familiarity with inventory software (e.g., NetSuite, Fishbowl, SAP, etc.).

Team Leadership / Supervisory Experience

• Previous role overseeing or training fulfillment/warehouse staff.
• Ability to manage schedules, assign tasks, and monitor performance.
• Collaborate across departments to ensure seamless order processing and delivery.

Education/Experience Requirements:

• Associate’s Degree
• Strong organizational and leadership skills
• Excellent verbal and written communication
• Knowledge of food safety standards
• Proficiency in inventory/order management software
• Attention to detail and strong problem-solving ability
• Ability to multitask in a fast-paced environment
• 3 years minimum experience in procurement

Physical Requirements:

• Ability to lift and carry items up to 50 lbs
• Ability to stand or walk for extended periods
• Exposure to hot and cold environments in the kitchen and storage areas
• Must be available to work weekends and holidays
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards 

Benefits & Perks:

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and paid sick time
• Commuter benefits
• 401(k) retirement savings plan
• Employee discounts