Order Fulfillment Planner

Looking for a place to showcase your ERP skills? We have an exciting opportunity for you to optimize processes and ensure satisfied customers. Join our team as the Order Fulfillment Planner! 

The Order Fulfillment Planner is responsible for managing customer order execution within Microsoft Dynamics 365 Business Central from released sales order through shipment. The role owns the Business Central Order Fulfillment Worksheet (OFW) and serves as the operational link between Customer Service, Production, Purchasing, and Warehouse Operations to ensure customer orders are fulfilled accurately, efficiently, and on time.  

Your Day to Day 

1. Order Fulfillment 

• Own the Business Central Order Fulfillment Worksheet (OFW). 
• Review released sales orders throughout the day. 
• Prioritize customer orders based on promise dates and business priorities. 
• Allocate available Make-to-Stock inventory. 
• Monitor orders through shipment and resolve fulfillment exceptions. 
• Exercise substantial discretion in supply chain planning and operational decision-making. 

2. Manufacturing Coordination 

• Create manufacturing requisition requests when inventory is insufficient. 
• Coordinate production requirements with Manufacturing. 
• Monitor production completion status. 
• Production retains responsibility for scheduling, manufacturing execution, and production lot assignment.  
• Collaborate with Production & Sales leadership to determine implementation of customer prioritization policies.  

3. Inventory Management 

• Allocate inventory to customer demand. 
• Resolve inventory shortages and reservation conflicts. 
• Monitor inventory availability and coordinate transfers when required. 
• Independently make significant allocation decisions  

1. Warehouse Coordination 

• Release warehouse picks. 
• Coordinate daily shipping priorities. 
• Support warehouse execution and resolve order exceptions. 

1. Customer Service Support 

• Provide order status updates. 
• Communicate fulfillment risks and shipment priorities. 

1. Reporting & Analytics 

• Maintain dashboards for OFW aging. 
• Track orders awaiting production, inventory, and shipment. 
• Report on on-time shipment performance and fulfillment KPIs. 

1. Deliver on these Key Performance Indicators 

• On-Time Shipment % 
• Customer Promise Date Achievement % 
• Order Fulfillment Worksheet Aging 
• Orders Waiting Production 
• Orders Waiting Inventory 
• Warehouse Pick Aging 
• Premium Freight Dollars 
• Customer Order Escalations 

WHAT WE WOULD LOVE ABOUT YOU: 

• Bachelor’s degree in Supply Chain Management or equivalent experience.   
• Experience with Microsoft Dynamics 365 Business Central strongly preferred or experience in a similar ERP system.  
• Experience in manufacturing, distribution, or supply chain operations. 
• Strong analytical, organizational, and communication skills. 
• Ability to coordinate cross-functional teams and drive customer order execution. 
• High level competency to balance priorities  
• Strong collaborative nature  
• Ability to meet deadlines. 
• Attention to detail. 
• Teamwork. 

Company Overview
Gerflor USA specializes in creating and manufacturing innovative, decorative, and eco-responsible flooring and interior finish solutions. With over 80 years of experience serving diverse industries worldwide, we are committed to delivering high-quality resilient flooring options for healthcare, retail, education, sports, and commercial spaces.