Order Fulfillment Specialist

Description

Company Overview

At Procure Analytics (PA), we are passionate about driving continuous value by utilizing cutting-edge technology and implementing customized solutions in various categories to service our 1000+ member companies.

Headquartered in Atlanta, PA was founded to address the complex challenges of frequently ignored indirect and tail spend categories of Maintenance, Repair, and Operations (MRO), Packaging, and Freight. PA combines $2.5b+ of purchasing leverage and supplier relationships, together with dedicated advisors, proprietary analytics, and artificial intelligence, to drive ongoing value and supply chain resiliency for our members. PA’s analytical and reporting tools offer the insight needed to optimize MRO, Packaging, and Freight – all at no cost to members.

In the last decade, PA has grown from 2 employees and $5 million in total managed spend to over 250+ employees and more than $2.5 billion dollars in spend, while maintaining its high-touch service model and member-focus.

PA has a very collaborative, humble, and values-driven culture that upholds these guiding principles:

• Act with integrity and in compliance

• Drive value creation

• Be disciplined entrepreneurs

• Be innovative

• Be accountable

• Treat others with dignity and respect

Strong Private Equity Ownership

In December 2021, Genstar Capital invested in PA, along with a large rollover from Bregal Sagemount and the management team.

Genstar Capital is a leading private equity firm that has been actively investing in high quality companies for over 30 years. Based in San Francisco, Genstar has developed a strong market reputation of working in partnership with management teams and its network of strategic advisors to build industry-leading businesses while generating outsized returns. Genstar’s vision is to help build lasting, impactful companies that will continue to succeed well beyond their ownership.

Genstar currently has approximately $33 billion of assets under management and targets investments focused on targeted segments of the software, industrials, healthcare, and financial services industries. In 2020, Genstar was ranked 2nd worldwide in aggregate private equity fund performance (out of 529 PE firms) and ranked 3rd in 2019 (out of 497 PE firms) by HEC-Dow Jones. For more information, please visit www.gencap.com.

The Opportunity

The Order Fulfillment Specialist (OFS) will be responsible for ensuring that our members receive white glove service with respect to all aspects of order and delivery processes. This includes timely reporting of issues or delays, investigation of late shipments, management of returns, and resolution of all exceptions.

• Provide timely, professional, and consistent communications to members, suppliers, and internal stakeholders
• Oversee the order fulfillment process to ensure orders are shipped promptly
• Responsible for the processing of any member orders submitted via e-mail
• Resolve or coordinate resolution of any issues identified by members or suppliers swiftly and accurately
• Act as a liaison between suppliers and accounts payable to resolve any payment questions or issues, as required
• Responsible for the timely confirmation of purchase orders between members and suppliers
• Accurate documentation of all confirmation and follow-up notes in the appropriate system
• Provide delivery follow-up services to ensure prompt shipment and invoicing of goods or services
• Build and maintain positive relationships with suppliers to facilitate effective communication and collaboration
• Willingness to work independently, self-motivated, with a continuous improvement mentality

Requirements

· Proficient with Microsoft Office tools, with strong skill set using Excel

· Strong interpersonal skills to create and maintain positive relationships with customers and suppliers

· Ability to work within a team environment

· Ability to be well organized and prioritized among multiple tasks

· Ability to work independently

· Demonstrate strong skills in verbal and written communications

· Fluent in English, Bilingual Spanish preferred