Job Description: Order Fulfillment Specialist

Join Kerecis as an Order Fulfillment specialist and play a key role in delivering high-quality service to our customers. This position ensures smooth and efficient order processing, inventory management and shipping operations. 

This full-time role is based on site in a Kerecis office and reports to the Logistics Manager.

Essential Functions:

• Order Processing: Receive and process customer orders through our order management system, ensuring accuracy and timeliness
• Inventory Management: Monitor inventory levels, assist with stock replenishment, and ensure proper storage and organization of products
• Packing and Shipping: Prepare orders for shipment, including packing products securely, labeling shipments accurately, and coordinating with shipping carriers
• Quality Control: Conduct quality checks on products before shipping to ensure they meet company standards and customer expectations
• Customer Communication: Communicate with customers regarding order status, shipping updates, and any issues that may arise during the fulfillment process
• Data Entry: Maintain accurate records of orders, inventory levels, and shipping information in our databases
• Problem Resolution: Identify and resolve any issues related to order fulfillment, including discrepancies, returns, and damaged items
• Collaboration: Work closely with other departments, including customer service, sales, and logistics, to ensure smooth operations and effective communication
• Other tasks and responsibilities as assigned

Requirements

Skills & Attributes

• Proficiency in order management software and Microsoft Office Suite; experience with inventory management systems is a plus
• Strong organizational skills with a keen eye for detail to ensure accuracy in order fulfillment
• Excellent verbal and written communication skills to effectively interact with customers and team members
• Ability to think critically and resolve issues efficiently in a fast-paced environment
• Proactive approach
• Must be able to lift up to 20 lbs and stand for extended periods as needed

Education and Experience

• High school diploma or equivalent; an associate or bachelor’s degree in business, logistics, or a related field is a plus
• Previous experience in order fulfillment, warehouse operations, or logistics preferred

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibili­ties that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Kerecis is an equal opportunity employer.