Order Fulfillment Specialist

R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers, through the brands Blue Nile and James Allen. We are looking for an Operations Manufacturing Specialist who will oversee a range of order processing tasks, including processing repairs, custom orders, and canceled orders. Additionally, The Order Fulfillment Specialist is responsible for managing and executing the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. This role requires a deeper understanding of order systems, inventory management, and cross-departmental coordination. The specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience.

Responsibilities

·  Oversee and manage the full order fulfillment cycle from receipt to completion

·  Review, validate, and process complex and high-priority orders in internal systems

·  Monitor order flow and proactively identify and resolve potential bottlenecks or delays

·  Track outstanding orders and address issues to prevent procurement and fulfillment delays

·  Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues

·  Monitor and respond to new messages within the order management system in a timely manner

·  Review and process canceled orders, QC fails, Quick Fix, and HD orders

·  Serve as an escalation point for order-related issues, providing timely and effective resolutions

·  Partner closely with Customer Service, Production, Quality Assurance, and Shipping teams to ensure seamless execution

·  Coordinate the processing of repair requests and custom orders while maintaining service standards

·  Support inventory accuracy through cycle counts, audits, and discrepancy resolution

·  Maintain accurate and up-to-date records of order status and fulfillment activities

·  Train and mentor Order Fulfillment Associates as needed

·  Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)

·  Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality

·  Maintain a clean, organized, and safe work environment in compliance with operational standards

• Minimum of 1 year of prior experience in a order processing, customer service or complex order management role

• Strong attention to detail

• Works with a sense of urgency

• Clear communicator

• Comfort with Microsoft word, excel, and general computer fluency

• Excellent at following directions

• 2-3 years of relevant experience

At R2Net - James Allen & Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid Time Off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account | Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Parental Leave
• Life Insurance.

Hourly base pay: $21.00-$22.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, R2Net will not sponsor a new applicant for employment authorization for this position.

Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law #LI-WK1