Order Fulfillment Specialist, Customer Logistics

Your Opportunity as the Order Fulfillment Specialist, Customer Logistics

In this role you will be encouraged to share your diverse thoughts and ideas to drive continuous supply chain improvement and will be empowered to bring those ideas to life.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

• Analyzing customer EDI (Electronic Data Interchange) orders of finished goods (and manual customer purchase orders) daily to ensure accurate pricing, ordering constraints, and sourcing locations to maximize supply chain efficiencies for both the customer and Smucker.

• Reviewing customer orders and collaborating with internal supply chain teams to identify opportunities at Smucker Distribution Centers to maximize customer case fill rates.

• Maintaining customer supply chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met.

• Identifying cost savings and opportunities that drives continuous improvement benefiting Smucker and the customer through data analysis.

• Collaborating cross functionally to monitor the performance of third-party freight carriers and warehousing service providers to meet/exceed customer and Smucker service goals.

What we are looking for:

Minimum Requirements:

• Bachelor’s Degree

• 1 year of related business experience

• Ability to thrive in a fast-paced environment with a proven track record of successful prioritization.

• Strong leadership skills including interpersonal capabilities – the ability to engage and influence, problem solving, and analytical expertise in managing complex business situations and achieving objectives.

Additional skills and experience that we think would make someone successful in this role:

• Analytical Thinking – The ability to collect, organize, analyze, and disseminate information.

• Consumer Packaged Goods Industry experience

• Customer Service Orientation – The ability to demonstrate concern for satisfying one's internal and external customers.

• Written & Oral Communication – The ability to effectively express oneself in speech and via written word.

• Proven ability to work independently and as part of a team, including cross-functional groups.

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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