Order Management Operator II

Position Overview

Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Download user settings into current software platforms
• Verify settings and route to appropriate function when errors or mismatches occur
• Stamp/sticker order form with correct information
• Diagnosis and determine product fault
• Confirm rechargeable products meet charging specifications.
• Create, file, and retrieve device history records for Hearing Instruments
• Prioritize and schedule ship dates consistent with established/expected turnaround time
• Communicate problems with incoming orders to appropriate personnel
• Invest shells to create a negative of the shell called “investment.”
• Set up 3D printers (clean and prepare for the next batch)
• Match and sort shells/molds
• Run and Operate Laser Serial Number engraving
• Disassemble hearing aids
• DSA testing
• Read, comprehend, and adhere to written work instructions, SOP’s, etc.

Competencies (Knowledge and Skills needed for this position)

• Strong data entry/computer skills.
• Maintain a high degree of accuracy and close attention to detail.
• Basic computer skills.
• Strong basic math, word processing/data entry skills, written and verbal communication skills.

Required Education:

• High School Diploma/GED

Preferred Experience:

• 1+ year of data entry experience strongly preferred
• 1+ years of manufacturing experience preferred

Physical Demands: Able to stand or sit for long periods of time.  Able to lift 25 pounds by self and 50+ pounds with a team lift (i.e. sitting, standing, lifting, bending, reaching, etc)

Compensation: Depending on your work location, the target hourly rate for this position can range from $18.50 - $20.75.  In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.