Order Management Specialist

Description

About Consolidus

Consolidus is a leading innovation company offering a streamlined, Internet-based solution for companies purchasing promotional merchandise. Our lean technology management system enables users to consolidate the purchase of branded apparel, promotional products, print, and display materials across multiple departments and locations. As a result, organizations achieve greater cost savings, improved service quality, easier procurement, and increased brand management control.

Consolidus has been recognized as one of the fastest growing companies in our industry and in the nation, including 6 times "Inc. 5000 Fastest Growing Private Company" in the US, as well as "Top Workplace" for our industry and state.

Job summary
As an Order Management Specialist, you will play a vital role in ensuring seamless management of customer orders. Your responsibilities will include managing all aspects of an order, with a focus on maintaining our high standards of professional email and phone communication with customers and suppliers. Your administrative expertise will be pivotal in serving as a liaison between both our customers and suppliers, managing the lifecycle of each order.

Summary of Essential Job Functions

Responsible for overseeing all aspects of order management, including (but not limited to) ensuring orders from suppliers are delivered to our customers correctly and in the most fast and efficient manner, managing an assigned portfolio in our proprietary software, and maintaining professional communication via email and phone conversations.

Requirements

• Order Management Excellence
  • Oversee the complete lifecycle of orders, ensuring they are managed properly, accurately, and punctually.
  • Utilize our proprietary software to manage and track orders efficiently.
  • Take ownership of your assigned portfolio of orders, making informed decisions to ensure customer satisfaction.
  • Collaborate with our graphics team as necessary for special orders, prioritizing rush requests while minimizing additional costs.
  • Communicate with vendors to minimize rush fees and extra expenses, optimizing cost-effectiveness
    
     
• Scalability and Redundancy
  • Proactively assess and strategize areas of order management to help facilitate scalability and redundancy.
  • Serve as a thought leader by identifying opportunities for process improvement and efficiency enhancements.
  • Establish and communicate performance standards to uphold operational excellence.
    
     
• Financial Management Assistance
  • Verify the accuracy of order acknowledgments received from suppliers, updating the costs in our system accordingly.
  • Collaborate with the Content team to ensure pricing discrepancies are reported for system updates.
    
     
• Cost Optimization
  • Identify areas of potential financial loss, such as unnecessary fees, alternative shipping methods, pricing discrepancies, and quantity inaccuracies.
  • Discuss strategies to help mitigate losses and improve cost efficiency across the order management process along with the order management team.