Order Management Specialist

Job Overview:

RectorSeal is seeking a customer-oriented Order Management Specialist. The Orders Management Specialist will act as a primary order processor and customer liaison by providing accurate order data processing as well as resolving all order related discrepancies with our customer base. A proactive and efficient Order Management Specialist will be dedicated to clearing order workflows and ensuring that orders are processed according to all RectorSeal policies and customer requirements. The ideal candidate will have a keen eye for detail and data while also having a personable nature to assist with customer needs.

Problem-solving comes naturally to an Order Management Specialist. He or she is confident in troubleshooting and investigates or escalates further if they don’t have enough information to resolve order issues. The Order Management Specialist ensures excellent service standards, quick and efficient processing, and provides a winning customer experience.

Key Responsibilities:

•  Process and maintain customer purchase order data received through various order modes (e.g. Manual Entry, EDI, eCommerce / Magento, UiPath).


•  Continually learn and maintain a growing complexity of order processing programs.


•  Resolve order exceptions and holds within established service level timeframes to keep orders moving and minimize aged/held order backlog.


•  Monitor and clear assigned order holds (credit, pricing, inventory, compliance) daily to ensure orders progress toward on-time fulfillment.


•  Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards.


•  Ensure that all order-relevant records are kept in accordance with RectorSeal and SOX policies.


•  Identify and assess customers’ needs to achieve a winning customer experience.


•  Respond to customer and sales inquiries promptly and completely, meeting response-time expectations and reducing repeat contacts on the same order issue.


•  Follow communication procedures, guidelines and policies.


•  Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

Minimum Requirements:

• 2+ years of experience working in a customer service position is a must


• Familiarity with CRM/JDE systems and practices


• Experience with detailed data entry and problem solving within an ERP system

Skills and Experience:

• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent written communication skills


• Ability to multi-task, prioritize, and manage time effectively

Preferred Qualifications:

• Bachelor's Degree in business, supply chain, or related field or some college preferred

Benefits: At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs.

About RectorSeal 

Based in Houston, Texas, RectorSeal, LLC, is a wholly owned subsidiary of CSW Industrials, Inc. [NYSE: CSW] and is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal’s innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com. 

About CSW Industrials
CSW Industrials is a diversified industrial growth company with industry-leading operations in three segments: Contractor Solutions, Specialized Reliability Solutions, and Engineered Building Solutions. CSW provides niche, value-added products with two essential commonalities: performance and reliability. The primary end markets we serve with our well-known brands include HVAC/R, plumbing, electrical, general industrial, architecturally-specified building products, energy, mining, and rail transportation.