Order Management Specialist

Job Description

Job Description

OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY
One of the world's leaders in the luxury industry and whose origins date back to 1927. The unique, exclusive design which has always distinguished Ferragamo’s products is obtained by combining style, creativity and innovation with the quality and craftsmanship typical of Italian-made goods.
The Ferragamo Group is present in Italy and worldwide through companies which enable it to cover the European, American and Asian markets. The Ferragamo Group is present in over 90 countries all over the world.
Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.
FERRAGAMO is seeking an Order Management Specialist to join our team. Reporting to our Director of Customer Service, located in our Secaucus or New York office. This position will be hybrid, 3 days in office. The ideal candidate will work closely with our Headquarters, Retail, Wholesale, Marketing, Merchandising teams, and more. Focusing on order management and delivery through direct ecommerce, omnichannel, and marketplaces.

Responsibilities:
CONSTANT COMMUNICATION WITH ITALY

(all departments)
about MTO production and shipping status updates, errors/issues while releasing orders, SKU# changes or activation, cancellations request and cancellations updates, shipping expediting requests.

MONTHLY MEETINGS WITH PRODUCTION
Production updates on the current seasons, to monitor if Italy is delivering on time or if there is merchandise at risk of arriving late. Discussions with production about special requests received (feasibility of late orders, earlier deliveries, or cancellations).

WEEKLY REPORTING TO THE EXECUTIVE TEAM

MAINTENANCE OF THE CURRENT PRODUCTION NRP REPORTS AND CREATION OF AD HOC REPORTS UPON REQUEST

WHOLESALE SEASONAL ORDER ENTRY

RETAIL SEASONAL ORDERS RELEASE AND SUPPORT IN PLACING ORDERS PULLING FROM CENTRAL STOCK

VIC/SPECIAL ORDERS ENTRY FOR RETAIL

CLOSE COLLABORATION AND COMMUNICATION WITH THE WHL AND MERCHANDISE TEAMS
About MTO orders status and quality issues.
MANAGEMENT OF DUTY-FREE SHIPPING
Working closely with the vendors and the logistics team in Italy.

ENHANCED KNOWLEDGE OF FAST SYSTEM
Partnering closely with the Customer Service department in Italy.

Requirements:
Fluent in Italian language
Experience in SAP

The compensation for this position ranges from $60,000 to $75,000. The rate of pay offered will be determined upon the candidate’s relevant skills and experience.

Equal Employment Opportunity Statement
Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation
Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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