Order Operations Analyst - US East

We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our New York or Boston office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines


• Coordinates the resolution of Order Form discrepancies or questions with various internal departments 


• Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms


• Acts as a subject matter expert for External Marketplace orders


• Provides daily ad hoc training and sales support for opportunity close process


• Provides suggestions for potential process improvements to optimize Order Operations daily tasks


• Participates in testing of projects prior to implementation


• Expands upon Order Operations internal documentation along with the related field facing documentation of current processes


• Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed


• Performs various tasks that impact Customer billing and access to Datadog solutions and services

Who You Are:

• 1-2 years experience in Order Management or equivalent experience


• Salesforce experience is strongly preferred, not required


• Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required


• Strong time management, organization, and detail orientation skills


• Ability to multi-task and switch gears in high volume and fast paced environment


• Excellent verbal and written communication skills across multiple departments


• Bachelor's Degree

Benefits and Growth:

• Generous and competitive global benefits


• New hire stock equity (RSUs) and employee stock purchase plan


• Continuous career development and pathing opportunities 


• Product training to develop an in-depth understanding of our product and space


• Best in breed onboarding


• Internal mentor and buddy program cross-departmentally


• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid