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Order Operations Analyst - US East

icon building Company : Datadog
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Order Operations Analyst - US East

We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our New York or Boston office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload.


At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.


What You’ll Do:



  • Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines

  • Coordinates the resolution of Order Form discrepancies or questions with various internal departments 

  • Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms

  • Acts as a subject matter expert for External Marketplace orders

  • Provides daily ad hoc training and sales support for opportunity close process

  • Provides suggestions for potential process improvements to optimize Order Operations daily tasks

  • Participates in testing of projects prior to implementation

  • Expands upon Order Operations internal documentation along with the related field facing documentation of current processes

  • Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed

  • Performs various tasks that impact Customer billing and access to Datadog solutions and services


Who You Are:



  • 1-2 years experience in Order Management or equivalent experience

  • Salesforce experience is strongly preferred, not required

  • Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required

  • Strong time management, organization, and detail orientation skills

  • Ability to multi-task and switch gears in high volume and fast paced environment

  • Excellent verbal and written communication skills across multiple departments

  • Bachelor's Degree


Benefits and Growth:



  • Generous and competitive global benefits

  • New hire stock equity (RSUs) and employee stock purchase plan

  • Continuous career development and pathing opportunities 

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • Friendly and inclusive workplace culture


Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.


#LI-Hybrid

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