Order Operations Lead

The Order Operations Lead plays a critical role in ensuring accurate, timely, and disciplined order execution while strengthening the company’s operational foundation through consistent system use and process adherence. This role owns the front end of order flow and serves as the connective tissue between customers, Sales, and Operations to ensure work enters the business cleanly and progresses without friction.

This is a hands-on, system-focused position with direct responsibility for order entry accuracy, proactive customer communication, and reliable order progression through the ERP system. The role works closely with Operations leadership to learn the business end-to-end.  

Responsibilities: 

• Enter and maintain customer orders in the ERP system with a high level of accuracy
• Validate pricing, quantities, lead times, and special requirements
• Monitor order status to ensure timely release and progression through operations
• Maintain clean, complete, and reliable order data that supports scheduling, invoicing, and reporting
• Serve as a primary point of contact for order-related customer questions
• Proactively follow up on open orders, changes, and delivery updates
• Communicate clearly and professionally to support a consistent customer experience
• Learn and document current order-to-cash and operational workflows
• Identify recurring issues, breakdowns, or inefficiencies in day-to-day execution
• Partner with Operations leadership to help implement improvements once systems and processes are fully understood
• Work closely with Sales, Scheduling, Production, and Accounting
• Ensure information flows clearly and consistently between teams
• Support operational projects, reporting, and system initiatives as needed
• Other duties as assigned

Qualifications: 

• Experience in operations, order management, customer service, or manufacturing environments preferred
• Strong attention to detail and organization
• Comfort working in ERP or business systems
• Clear written and verbal communication skills
• Analytical mindset with an interest in process improvement
• Comfortable working in a fast-changing manufacturing environment where processes are actively evolving