Order Processing Associate

Summary:

We are currently searching for Order Processor to join our growing organization! The Order Processing Associate will provide support for MISA’s Administration, Operations, Logistics and Accounting Departments by updating reports, communicating urgent inventory needs, and reporting any conflicts that may arise during the order fulfillment process.

Responsibilities:

• Oversees the order flow including order-entry, tracking and delivery of orders
• Processes orders
• Evaluates and enters orders
• Maintains accuracy of information (price, vintage, quantity, size, etc.) and ensures information is recorded on reports shared between departments
• Prepares paperwork for the warehouse to pick orders and load trailers shipping to the customer
• Schedules appointments with customers, warehouse, and drivers
• Secures transportation with 3PLs
• Resolves issues that may arise during the process to ensure timely arrival
• Files claims as necessary for damaged or missing items
• Review PODs to confirm all product delivered as stated on the BOL / original order and issues invoices to accounts based on product received
• Informs and updates the team of the status of pending or incomplete orders, as well as any claims being processed
• Works with various departments to provide customer service assistance
• Any additional tasks assigned by management

Requirements:

• Bachelor’s degree or High School diploma with 2 years of office experience
• Proficient in Microsoft Office Suite
• Detail oriented
• Excellent written and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Commitment excellence and high standards
• Knowledge of QuickBooks is preferred

Benefits:

• Competitive & Comprehensive Medical, Dental & Vision plans
• Paid Time Off Programs
• Employer paid Short- and Long-Term Disability
• Employer paid Life Insurance
• Employee Assistance Programs
• 401(k) with a generous match
• Pension Plan

Misa Imports is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status.