Order Processing Specialist (CSS Pump)

** Order Processing Specialist (CSS Pump)**
**Job Category****:** Customer Sales Support

**Requisition Number****:** ORDER005934

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**Job Details**
**Description**
**GROW WITH US:**
Headquartered in San Diego with customers all over the world, Tandem Diabetes Care is dedicated to making the lives of people with diabetes better and better through relentless innovation. In Tandem means together, and we strive to embody that in every aspect of our business. Our offices are centrally located north of Downtown with easy access to the freeway.
**DIABETES IS ALL WE DO:**
At Tandem, Diabetes is all we do. We are the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Read more about our company and check out our latest product features and capabilities here:
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company. You can learn more about our culture and life at tandem here:

and See what our customers are saying here:
**A DAY IN THE LIFE:**
The Order Processing Specialist (internally referred to as Customer Sales Support Specialist, Pump within our Inside Sales team) is responsible for processing direct patient orders by phone, email, and/or fax regarding their order as they enter the pipeline. This role also ensures orders are processed in a timely manner by reviewing documents, requesting authorizations through health plans, and reaching out to patients to communicate insurance verifications and collect payment for their order.
* Documents all interactions and calls into the customer relationship management (CRM) system in accordance with QA/RA and HIPAA guidelines.
* Maintains active communication by responding to inquiries from customers, distributors, HCPs, and sales force regarding orders and shipment schedules
* Interacts with field sales team to resolve customer issues.
* Proactively communicating backorders/delivery dates to the customer and processing customer orders to completion
**YOURE AWESOME AT**:
* Providing e xcellent customer service while processing orders efficiently and effectively
* Effectively communicating verbally and in written form
* Adapting to change and managing multiple priorities
**EXTRA AWESOME:**
* Knowledge of diabetes preferred
* Knowledge of ERP & customer relationship management (CRM) systems preferred
* Knowledge of medical device industry and DME insurance practices preferred
**WHAT YOU'LL NEED:**
* Bachelors degree or equivalent combination of education and applicable job experience.
* 1 year of strong customer service or call-center experience or any combination of education and experience, which would provide an equivalent background.
* Medical terminology training and experience in medical or insurance field preferred.
At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them too. At Tandem we offer competitive compensation packages, superb medical, dental and vision, a discounted stock purchasing plan, fitness discounts, generous PTO, casual work attire and more! For a full list of benefits please review our perks page at .
**BE YOU, WITH US!**
Were always looking for awesome, forward-thinking achievers to join our workforce. We are committed to making sure our company fully reflects the diverse consumers who use our product. We are making strides towards this goal and are firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment.
**REFERRALS:**
We love a good referral! If you know someone that would be a great fit for this position, please share!
**If you are applying for this job and live in California, please read Tandems CCPA Notice:**
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