Order Processing (US)

JetBrains is a global software company that creates intelligent, productivity-enhancing tools for software developers and teams. We're looking for a highly organized and detail-oriented individual to join our team as an Order Management Specialist.

As an Order Processor, you will play a critical role in supporting our sales operations by processing orders accurately and efficiently. This role requires strong attention to detail, clear communication, and a proactive attitude. You will collaborate closely with Sales, Finance, Customer Support, and other internal teams to ensure a seamless order fulfillment process and outstanding customer experience.

Key responsibilities:

• Process customer orders with speed and accuracy using internal systems.


• Coordinate with the Sales team to validate order details, discounts, and special terms.


• Collaborate with Finance to ensure accurate invoicing and payment tracking.


• Respond to internal and external order-related inquiries in a timely and professional manner.


• Identify and resolve discrepancies or issues in order processing workflows.


• Maintain accurate and up-to-date records in the order management system.


• Continuously seek improvements in order processing procedures and support documentation.


• Assist in onboarding and training new team members as needed.

We’re looking for someone with:

• A detail-oriented approach to their work.


• Excellent organizational and time-management skills.


• Professional, proactive communication and collaboration skills.


• A willingness to learn internal tools and adapt to new processes.


• The ability to manage multiple tasks and deadlines in a fast-paced environment.

Our ideal candidate would have:

• Prior experience in sales operations, order management, or administrative support.


• Experience using NetSuite.


• Proficiency in Excel and G Suite.