Order Specialist

About Masco Support Services:

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.

Workplace and Culture:

Diversity is a core value of Masco Support Services culture. Our organization provides a competitive compensation and benefits package, along with professional career growth opportunities. 

We believe a workplace that encourages different voices, perspectives, and backgrounds creates better teams and better solutions. We are committed to addressing the barriers and biases that affect people’s ability to fully access opportunities and bring their whole selves to work. We embrace diversity and recognize the importance of evolving our employees' professional career development.

Work Responsibilities:

This position will be on-site, working Monday - Friday.

Duties and Responsibilities:

• Oversees the entire customer order lifecycle, from initiation to delivery, coordinating with various internal teams and managing customer interactions to ensure accurate and timely fulfillment.

• Oversees large-scale merchandising logistics:

• • Enters, edits and tracks orders ensuring accuracy and timely delivery (adds items, changes addresses, duplication, fulfillment, cancellations)

  • Builds itemized picklist for outbound crates, kits, and any other shipping material.

  • Coordinates pickups and deliveries

  • Monitor and report inventory of consumables, components, and fixtures; request reorders as necessary

  • Tracks and reports metrics for inventory and fulfillment

• Provides customer service support for other Merchandising Support areas including, but not limited to, new product launches, sales samples, inventory oversight

• Serves as a liaison between multiple business groups while developing a strong rapport with customers and providing best-in-class service

• Serves as main point of contact for customer questions and requests via email, phone, and chat.

• Ability to assist with order picking, staging, and fulfillment as needed.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent

• 4+ years of customer service experience in a fast-paced environment

• Possesses an elevated level of competency in Microsoft Suite and comprehensive computer skills overall 

• SAP, online sales management and/or Warehouse Management System preferred

• Has excellent communication skills, written and verbal, and the ability to effectively address all levels across the organization 

• Ability to exercise tact and patience in solving customer problems and answering questions

• Is flexible and meticulous while strategically solving problems independently and proactively - project management experience a plus 

• Embraces diversity and functions as a role model in adherence to MSS policies while constructively challenging the status quo or other team members 

Physical Requirements:

• On-site at Masco Product Support

• Ability to remain in a stationary position, often sitting for prolonged periods

• Ability to work in a manufacturing environment

• Planning, organizational, and time management skills

• Must be able to work on the plant floor intermittently, abiding by all safety protocols

• Ability to lift, carry, push, and pull materials and objects weighing up to 30 pounds.

• Ability to stand, walk, stoop, kneel, bend, and crouch for extended periods.

• Ability to remain in a stationary position, either standing or sitting, for prolonged periods.

• Ability to operate pallet jacks, forklifts, and other equipment.

What We Offer:

• Competitive salary plus bonus-earning potential

• Paid Time-Off & Company paid holidays

• Healthcare benefits including medical, dental, and vision

• 401K saving plan with company match

• Tuition assistance program

• Profit Sharing eligibility

Our Interviewing Methods:

We are looking for active learners and people who care about taking advantage of the opportunities provided. We encourage you to apply even if you feel you do not meet all the requirements for this position.

After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview.

Company: Masco Support Services

MSS (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

MSS is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish