Order to Cash Business Process Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are searching for the best Order to Cash Business Process Enablement Lead!

Remote work options may be considered on a case-by-case basis and if approved by the Company.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Summary

This role will be part of US Order to Cash Business Process Enablement & Reliability, collaborating with the Manager Business Process Enablement, Surgery, EP, & Neuro. The OTC Business Process Enablement Lead will be a key partner in the design and deployment of new or enhanced business processes, and root cause analysis and resolution of process issues that impact MedTech franchises while maintaining a customer-centric focus.

This role will partner with Commercial, Supply Chain, IT, and Compliance to ensure integrated approaches are provided. This position serves as the Subject Matter Authority for US Region Order to Cash processes and will lead and coordinate business simulation and user acceptance testing.

Key Responsibilities

• Lead multiple moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills.
• Act as a key resource on larger projects and serve as a consultant with cross-functional team members for Surgery, EP, and Neuro Order to Cash processes, answering questions, resolving issues, and providing status updates to impacted business partners and IT teams.
• Find opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, IT, or industry-specific change initiatives.
• Develop and maintain business process flows managed within the Order to Cash platform.
• Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions.
• Remain accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
• Function independently with limited work direction and escalate as appropriate.

Required Qualifications

Education

• Minimum Bachelor’s degree is required; Supply Chain, IT, or business focus is preferred.

Required Experience & Skills

• At least 4+ years of professional experience is required.
• Experience in Supply Chain is required.
• Strong communication skills and the ability to interact with employees at all levels.
• Knowledge of CSV, SOX, and GxP compliance requirements.
• Strong analytical skills.
• Proficiency in SAP is required; technical competence is preferred.
• Strong written and verbal communication skills.
• Ability to successfully balance multiple priorities, stay highly organized, and work efficiently to meet deadlines.

Preferred Qualifications

• Detailed understanding of Surgery, EP, and Neuro business processes and data.
• Understanding of supply chain interdependencies from end to end.
• Detailed understanding of Global Surgery business processes and data within and across areas.
• Demonstrated use of continuous improvement tools and methodology, such as Process Excellence, Lean, and project management, to evaluate, challenge, and optimize business processes.
• CSCP certification is preferred.

#LI-Remote

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants may contact Johnson & Johnson Careers, and internal employees may contact AskGS to be directed to their accommodation resource

Required Skills:

 

 

Preferred Skills:

 

 

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year



Additional information can be found through the link below.

Co-Ops and Intern Positions: Please use the following language:

Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.

Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.

Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension). For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits