Orders Specialist

Description

Summary

The Supply Chain Team is responsible for procurement, fulfillment, customer success, and overall operations support. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve. The Orders Specialist is responsible for the management and organization of all returns and claims for the company, both customer and vendor facing. 

Primary Duties and Responsibilities

• Responsible for the communication and transactional process of customer returns
• Assists in forecasting returns with the Revenue Manager
• Provides sales support for all returns/RMAs
• Manages and maintains day-to-day relationships with vendors regarding returns with the Buyer/Revenue Manager
• Manages all internal support inboxes (support, order acknowledgements, tracking)
• Proactively communicate current order statuses and set expectations of delivery dates for outstanding orders to the Account Management Team.
• Provide sales support for all order questions and follow up.
• Responsible for keeping the open sales orders delivery dates at consistently low volume of past due delivery dates.
• Ensure that vendors are clearly communicated with on open order requests. 
• Ensure orders are proactively moved into shipping queues and participate in the process of adding tracking information to orders.
• Assists the Revenue Manager with end-of-month reporting and order cleanup
• Minimizes freight cost by determining the most cost effective methods for returns shipping 
• Manages and maintains all communication needed between intercompany departments
• Performs other duties as assigned by the Revenue Manager
• Takes ownership and responsibility for their own workload and helps their team members when needed

Requirements

2+ years experience in a customer service or operational position

1+ years of professional experience

Basic PC skills and some experience with Google Apps and/or Microsoft Office

Proven time-management and organizational skills

Traits of the Successful Candidate

Commits to a promise of unreasonably good service

Checks their ego at the door and always takes responsibility for their actions

Embodies our mission to “Be the Best Part,” for each other, our customers, and our partners

Handles constantly changing priorities with positive enthusiasm

Shows up to have fun - We believe work doesn’t have to suck

Company Culture

We are a small team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility. 

Do business worth repeating.

Build the best team, serve others fully and use business to make life rewarding for everyone we encounter.

#BETHEBESTPART

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.