Organizational Change Management Lead (MA5)

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
This posting is to recruit for multiple project (24 month) positions.
At the

Department of Licensing (DOL)

,

we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Organizational Change Management (OCM) Team within our Administrative Services Division is currently recruiting for multiple OCM Leads with knowledge, experience, and passion in change management and training to support the larger DOL team through division changes.
Imagine that every day you get the opportunity to help others prepare for changes and remove barriers to support the successful project and change effort adoption.

Our

OCM team is focused on the people side of change – applying organizational change efforts using a structured

methodology

and activities to support the implementation and adoption success.
Are you a people-focused leader with a desire to promote efficiency and equity? If so, we invite you to apply!

As an OCM Lead, you will provide expert level consultation and analysis to division management, internal staff, outside organizations, and customers

regarding

change management?related to complex business projects. The work you

accomplish

is critical as it will ensure that the agency can meet our project goals

and will help leadership plan for long term success

. Your positive leadership and fresh perspective on systems and processes will allow for program changes and improvements as well as standardization of tasks for hundreds of employees.

This position is a key member of DOL’s OCM program

to provide OCM support on agency projects. Y

ou will

develop

and implement organizational change management plans

to create engagement and readiness, minimize resistance,

and

ensure smooth transition to the change.

As a part of a small team, y

ou will help

other

OCM leads impact a large DOL team and support supervisors while fielding education and training concerns internally and for external stakeholders.
Some of what you will be doing

:
Develop

ing

and manag

ing

OCM plans, including creating organizational readiness assessments, gap analysis, communication, training, and resistance management plans.

Develop

ing

and deliver

ing

status reports for executive steering committee and working committee as well as

analyzing

and report

ing

metrics.

Coach

ing

,

facilitat

ing

, and mentor

ing

all levels of management through the process of change and

guiding

them in coaching their staff.

Building relationships and trust with project team

members

, leaders,

staff,

and

stakeholders

as they

move through the change

process.

Develop, update, and maintain OCM templates and resources for the program and self-help resources.

Develop and deliver change management training to educate cross-divisional employees, management, and executives on topics like change management

methodology

, change strategy, resistance management, and changing organization culture.

What you will bring (Required):
Eight (8) years of

professional

work experience in one or more of the following areas:

Communications, organizational change management, conducting research, conducting business analysis, and developing requirements, project management, leading business projects, managing business operations, business policy development, or developing and delivering training.
Up to four (4) years of relevant education* may substitute year for year for experience.
(

Associates

degree = 2 years

Bachelor’s

degree = 4 years)

?
*Relevant education will include major study in business administration, public administration, or a related field.

Experience Must Include:

Three (3) years of experience conveying ideas and information orally and in writing, using

clear language

that is

appropriate to

both the complexity of the topic and the knowledge and understanding of the audience.

Two (2) years of the following experience:

Leading OCM experience that includes applying widely recognized OCM

methodology

while creating OCM goal focused plans using structured processes and tools to lead the people side of change.

Motivating and influencing others without direct authority, obtaining cooperation from other divisions and other government agencies.

Communications and/or organizational change management experience.

Facilitating teams and meetings to direct key parts of work, encourage communication, listen actively, build rapport, structure & record facts, build

synergy

, and apply effective questioning techniques to coordinate and manage diverse thinking and perspective.

What may help set you apart (Preferred):
Experience championing efforts on agency policies and agency’s organizational change management efforts. Confidence in

facilitating

and participating in meetings with upper-level managers and small to large groups.

Additional

experience with organizational change management, project management, developing and delivering training, strategic planning, development, and integration.

One (1) year of experience as a professional OCM practitioner.?

Course work and/or experience with change management, project management, communications, adult learning theory and training, and/or leadership skills.

Certification from a recognized

Prosci

practitioner,

Prosci

train the trainer, or Certified CM Professional.

Experience using Microsoft Office applications beyond standard items, such as Teams, OneNote, Forms, Visio, Planner, and OneDrive.

Additional Conditions of Employment:
Prior to a new hire, a background check including criminal record history will be conducted. ?Information from the background check will not necessarily

preclude

employment but will be considered in

determining

the applicant’s suitability and competence to perform in the position.

This position will require working in office at least monthly to meet with project or OCM team members, engage in training, and supporting DOL needs.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
For information about the position, available accommodations, or the interview process contact

Kyle Odell

.
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

How to Apply:

Select the apply button at the top of this job announcement.
Attach a current:

Three (3) or more professional references.
A cover letter explaining your experience as it relates to this position and why you are interested in this opportunity.
Resume.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference, please notify

the Recruitment Team

of your vet/military spouse status. Use a subject line of that includes the title of this position.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email [email protected]. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
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