Organizational Effectiveness Process Coordinator - Human Services

Hiring Range: $30.21-$36.25. The maximum pay for this position is $42.29

The OE Process Coordinator works under the direction of the OE Manager to implement process and change management initiatives; design feedback loops; produce and distribute multi-channel communications; administer knowledge management platforms and provide systems support. This business-critical role bridges technical systems with human capital to ensure the BCSS department meets local, state, and federal benchmarks while delivering a seamless experience for internal and external customers.

Schedule: Mon-Fri, 8:00am-5:00pm. Flexible work arrangements and a hybrid (in-office/remote) work schedules are available with a typical requirement of at least 2 days per week in the main Eagle office.

Applicants are encouraged to apply by Mon, July 20th, however, this position will remain posted until filled.

About the Organizational Effectiveness Team

The Organizational Effectiveness Team (OET) is a small team, including a manager who works remotely. This team is part of a much larger Human Services Department, most of whom work in the office or hybrid schedules.

The team is responsible for optimizing operational efficiency, client service delivery, and employee efficacy by developing and implementing strategies, tools, and resources that streamline processes, improve productivity and drive positive change within the Benefits & Community Support Services Division (BCSS). 

As a unit, the OET strives to align people, processes, systems and resources to support Department, Division and County strategic priorities and deliver the highest quality service and support to internal and external customers, partners, and stakeholders. OE team responsibilities comprise the following core focus areas:

1. Workflow Optimization: Workflow management; workload balancing; data analysis, visualization and reporting; performance management; and systems monitoring and support


2. Process Improvement: Continuous improvement; change management; internal/external technical and strategic communication; SOP and toolkit development; and knowledge management systems


3. Team Enablement: Ongoing employee development, training coordination, up/cross skills building, bridging knowledge and skills gaps for quality, efficacy and accuracy. 

About the Department of Human Services:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. 

Benefits & Community Support Services(a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

Read the full job description here 

Key Responsibilities

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  Process Improvement & Change Management: Apply Lean/Six Sigma, Kaizen, and Prosci ADKAR frameworks to streamline workflows, eliminate process waste, write standard operating procedures (SOPs), and champion team adoption during operational pivots.

  
  


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  Strategic Communications & Data Translation: Draft multi-channel internal/external messaging, manage public-facing Department of Human Services (DHS) webpages, and translate complex state/federal public assistance rules into accessible, engaging content.

  
  


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  Knowledge Management & Tech Curation: Administer internal knowledge management platforms, including building and testing next-generation AI synthesis tools (like NotebookLM) to organize disparate state and federal policies.

  
  


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  Customer Service Standards & Feedback: Design, deploy, and analyze internal and external sentiment surveys (e.g., Pulse and OneDHS surveys) to benchmark and monitor quality workflows against state and federal standards.

  
  


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  Internal Platform Support: Act as the first-line internal subject matter expert for everyday digital collaboration tools (Google Workspace, AppSheets, Kanbanchi, Canva) while building an understanding of core state eligibility systems (CBMS/HS Connects).

  
  

Core Qualifications

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  Experience: At least 3 years of experience executing organizational effectiveness, process improvement, or change management methodologies, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Experience in the government sector or public assistance programs is highly preferred. 

  
  


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  Education: Associate’s degree in Public Administration, Business, Behavioral Science, or a related field (a Bachelor’s degree may substitute for 2 years of experience).

  
  


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  Certifications (Preferred): Lean Six Sigma certification (Green Belt or higher) and/or Prosci ADKAR certification is strongly preferred.

  
  


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  Technical & Analytical Skills: Advanced proficiency in digital collaboration software, experience with data tables, and a proven ability to visualize workflows via process/value-stream mapping.

  
  


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  Communication & Critical Thinking: Strong technical writing and storytelling skills, with the ability to interpret abstract rules and maintain a culturally competent, empathetic approach when gathering feedback from diverse stakeholders.

  
  


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  Licensure: A valid driver's license with the ability to travel occasionally to various DHS locations across Eagle County. Bilingual (English/Spanish) skills are a plus.

  
  

ECG Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.


• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 


• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. 


• Future-focused with our Strategic Plan on improving housing, climate change and more.


• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits! See the details

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)


• Wellness program where you can earn cash or extra days off


• 15 paid holidays


• Paid time off (starting at 12 days) and additional medical leave 


• Paid volunteer hours


• 8% (dollar-for-dollar match) retirement plan


• Free classes at Colorado Mountain College


• Eagle County University classes (internal training) 


• Tuition reimbursement programs


• Bilingual Pay Incentive


• Free bus pass and more

Relocation & Housing Information