Orientation and FTO Supervisor

CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland Health, and Texas Health Resources. CareFlite provides critical medical transport services by helicopter and ground ambulance, as well as non-medical transport services.

We are committed to delivering exceptional patient care, advancing clinical excellence, and supporting the communities we serve through innovative and compassionate service.

Position Summary

CareFlite is seeking a dynamic and experienced Orientation and FTO Supervisor to lead onboarding and field training initiatives for our ground clinical teams. This role is responsible for ensuring a high-quality, consistent orientation experience for all new hires, overseeing Field Training Officers (FTOs), and supporting the hiring process.

This position is ideal for a strong clinical leader who is passionate about education, mentorship, and developing high-performing teams.

Key Responsibilities

• Lead and manage orientation programs for all new ground clinical employees
• Oversee and support Field Training Officers (FTOs), including selection, training, and performance feedback
• Ensure new hires are fully prepared for independent duty through structured onboarding and competency validation
• Collaborate with operations, clinical leadership, and recruiting to support hiring and onboarding processes
• Monitor the trainee's progress and ensure timely completion of training requirements
• Maintain and improve training quality through continuous evaluation and feedback
• Ensure compliance with all CareFlite policies, safety standards, and clinical guidelines
• Participate in candidate screening, interviewing, and hiring activities
• Build strong relationships with internal teams and external partners

Work Schedule & Environment

• Full-time, flexible schedule with rotating hours
• Approximately 40% based at HQ (Irving, TX) and 60% in the field
• Requires availability for some evenings and weekends
• Fast-paced environment with frequent interaction across departments and field teams

Why Join CareFlite?

• Opportunity to shape the next generation of clinical providers
• Collaborative and mission-driven culture
• Leadership role with real impact on patient care and team success
• Professional growth and development opportunities

Minimum Qualifications

• Current Texas EMT-Paramedic (EMT-P) certification
• Strong leadership, communication, and public speaking skills
• Experience collaborating across teams and departments
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to obtain instructor certifications (AHA, NAEMT, EVOS, PHTLS, etc.)

Preferred Qualifications

• FP-C or CCP-C certification
• Associate’s or Bachelor’s degree
• Previous clinical leadership or training experience

All your information will be kept confidential according to EEO guidelines. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.