Orientation Client Services Specialist (CSS) - Exciting Challenge

A nonprofit services organization in New York City is looking to add a new Client Services Specialist to their growing team in the Bronx.

Schedule:

Per Diem, Part-time, and Full-time schedules available

Responsibilities:

The Client Services Specialist will:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
• Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team
• Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents' family members and/or roommates
• Participate in training to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact
• Plan, implement and/or research self-care and other social activities for clients and their children
• Actively participate in donor tours and help with special client events and holiday parties
• Conduct regular health and safety facility checks
• Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients
• Provide referrals for clients following their initial Case Management session
• Assist with basic office tasks, such as archiving, filing, collating, updating lists or as assigned
• Provide client accompaniment to important appointments, when requested
• Assist with admission and discharge of clients
• Perform other duties, as needed

Qualifications:

• 2+ years of relevant work experience
• High School Diploma / GED
• Computer savvy
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized