Orthopedic Joint Program Coordinator - Registered Nurse

Full-Time Day

80 hours bi-weekly

Monday to Friday

No weekends 

General Summary

Serves as the day-to-day lead of the WellSpan Orthopedic Total Joint Program and supervises the development, implementation and organization of the overall program. Coordinates the efforts between surgeons, Hospital administration, nursing leadership and staff while tracking the progress of the program and identifying areas that require attention. Is responsible for all program management, report generation and review, process improvement, patient satisfaction and administrative activities of the program. Supervises and coordinates all aspects of treatment, evaluation, support services and education for patients.

Duties and Responsibilities

• Initiates the clinical program project plans as outlined and establishes and maintains project completion schedules.
• Collaborates in the development and coordination of the long-range strategic plan for the musculoskeletal product line. Communicates long-range strategic plan and goals to all areas involved in the care of musculoskeletal patients.
• Ensures that the program meets all applicable state and federal accreditation standards.
• Introduces patient to the Health System.
• Serves as a consistent contact for patient/family throughout the process of diagnosis and treatment.
• Provides individualized information, support and education.
• Coordinates appointments for consultations and physician visits.
• Notifies primary care and specialty care providers when patient is admitted to the hospital if applicable.
• Participates in interdisciplinary nursing rounds for inpatients (discharge planning process).
• Reinforces and assesses pre- and post-operative instructions and provides further education as appropriate.
• Responsible for the guidance and coordination of care for patients and their caregivers through the continuum of care.
• Responsible for PI and other metrics to determine effectiveness with all level of care providers to optimize the patient care experience. Compiles and analyses quantitative and qualitative data, including benchmark data, and shares analysis with the leadership team and senior management.
• Identifies patient and/or provider needs and develops evidence based quality programs to meet those needs. Ensures delivery of quality services for patients.
• Collaborates with outreach/education coordinators for all service lines in the preparation and delivery of community and professional education programs. Assists in the development and presentation of educational programs geared toward primary care physicians, surgeons, staff and community.
• Collaborates with research team in clinical trials enrollment and data collection as applicable.
• Maintains a thorough knowledge and understanding of evidence based/best practice.
• Revises and monitors educational materials to insure that they are coordinated, understandable and meet the program standards.
• Protects patient confidentiality by promoting professional staff communications.

Common Expectations:

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• Bachelors Degree Required
• Masters Degree Preferred

Work Experience:

• 3 years Nursing direct experience in orthopedic program coordination and/or Orthopedic nursing. Required and
• Previous quality assessment and utilization management experience. Required

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required

Courses and Training:

• Certification in Orthopedic nursing. Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Proven outstanding interpersonal skills.
• Demonstrated ability to function as a team player.
• Proven working relationship with surgeons.
• Ability to multitask.
• Demonstrated success in relationship building.
• Ability to keep team focused on goal/timelines.
• Self motivated.
• Customer service focused.
• Strong data analysis skills that require interpretation of clinical results to develop program improvement projects.