OSINT Product Experts Team Leader

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… 

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.  

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends and help make the world a safer place with leading investigative analytics software solutions. 

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

As Cognyter you’ll make an impact on:

• Lead and manage a team of Value Realization Experts (Product Experts) in the field of Open-Source Intelligence (OSINT)
• Your team and yourself will mater the product and OSINT methodology capabilities and must demonstrate to customers quality results within the system in the field of OSINT.
• Lead training activities to our customer base worldwide. Design, manage, and deliver training programs and methodological workshops to our customer base and to internal stakeholders.
• An integral part of the Product House, your team will lead system’s beta testing, validating new features, and ensuring they are fully operational, user-ready, and aligned with customer needs before release
• Oversee the design and execution of tailored onboarding, and support programs to maximize customer value and retention
• Identify upsell opportunities and work with internal stakeholders to maximize account growth
• Ensure tracking and analysis of customer usage metrics to monitor adoption, identify areas for improvement, and ultimately drive decisions based on these metrics that enhance product value and customer satisfaction
• Foster collaboration between your team, Product Management, Customer Success, Sales teams to ensure customer satisfaction and raise the needs for new features. 

For that mission you’ll need:

• At least 3 years of experience in a software company in a managerial role. Proven ability to handle deadlines and manage multiple tasks with shifting priorities and time frames.
• Strong intelligence background with understanding in intelligence methodologies, preferred in the domain of OSINT
• Experience in working with global governmental entities—engaging with stakeholders across all levels, from operational level to senior decision-makers.
• Excellent interpersonal abilities - Establish and maintain effective working relationships with stakeholders.
• Experience in working and training with end users – a must
• Excellent communication and presentation skills. Fluency in English (present, write materials)- a must. Strong knowledge of an additional language - a big plus (French is preferred)
• Willingness for travel occasionally