Outbound Call Agent

Description

Bolton Plumbing, HVAC, and Fireplaces in Sugar Hill, GA is looking to hire a full-time Outbound Call Representative to provide exceptional customer service while making outbound calls to our existing customer database. 

We pay a competitive wage. You would also be eligible for our generous benefits including SIMPLE IRA (100% employee-owned from day one and we match contributions up to 3%), 100% Premium Covered Healthcare Plan, paid holidays, and up to three weeks of paid vacation based on length of service. If this sounds like the right fit for you, apply today!

ABOUT BOLTON HEATING, AIR, AND FIREPLACES

At Bolton, we do more than just ensure our customers' HVAC equipment always runs smoothly--we focus on making homes truly comfortable. We offer personalized care, dependable services, enhanced energy efficiency, and, most importantly, peace of mind. Since 1983, residents have placed their trust in our name, our services, and the dependability of our products. In fact, it's our commitment to our clients that lit a fire under us, motivating us to use our decades of industry experience to offer a whole new line of products and services. So, in spring 2005, our full-service grill, gas lighting, and fireplace store was born in Atlanta, Georgia: Peachtree Comfort Gallery (now Bolton Heating, Air, and Fireplaces). And now, in 2022, we have introduced Plumbing to our already outstanding services. We are a one-stop-shop for the comfort, safety, and efficiency of our customers' homes.

We know we wouldn't be able to help Greater Atlanta homeowners attain the comfort and savings they crave without our hardworking team. This is why we offer competitive compensation, excellent benefits, and a great work environment that people want to be a part of. Here at Bolton, we truly value our team members so no one is just a number to us.

Requirements

QUALIFICATIONS

• At least 1 year of experience in a customer service, call center, or related role OR an equivalent combination of education and experience
• Basic computer skills including Microsoft Office
• Adhere to the company’s plan for resolving customer complaints quickly and favorably 
• Highly organized with exceptional follow-through abilities 
• Must be willing to adapt to company processes and procedures 
• Comfortable being held accountable to maintaining call counts and conversion rates 
• Being comfortable with doing outbound calling is a must

Some college is preferred, but not required. Do you have strong written and verbal communication skills? Are you friendly, empathetic, and patient? Can you present yourself professionally in person, over the phone, and through online chats? Are you organized and attentive to detail? Can you multitask and effectively prioritize your work? Are you a team player who is willing to jump in where you are needed? Can you learn and retain knowledge on fireplaces, grills, HVAC, and our other products?